How Do I Rebook a Virgin America Trip After a Family Member Passed Away?

When you need to rebook your Virgin America trip because an immediate family member has passed away, you will be able to do so by contact customer support. You will be required to provide a valid death certificate to complete the process to rebook, and you may be charged additional fees if the new date or destination requires it.

Life can be unpredictable, and when a family member passes, it leads to an abrupt change of plans. If you have a trip planned through Virgin America and a family member passes, how to your rebook your trip? You can find out more about Virgin America services by contacting customer support here, and below are ways you can change your trip itinerary.

Changing Your Itinerary Due to Death of a Family Member

Virgin America, also knows as Virgin Atlantic, does allow for changes to trip plans when a person experiences the death of an immediate family member.

To change your trip details, you will need to call Virgin America here to speak with a customer service representative. The representative will advise how to submit the proper documentation to support rescheduling your trip.

There are three things you need to be aware of when changing your tickets due to a death in the family.

  1. If a member of your travel party dies while you are on your trip, Virgin America will waive minimum stay conditions and extend the period your tickets are valid.
  2. After you have started your trip, if you are alerted that an immediate family member has passed away, you can request that the stay conditions and validity period are changed to allow you to travel home for any arrangements or other issues surrounding the person's passing.
  3. You must provide Virgin America with a valid death certificate in order to change your itinerary, and the period the ticket is valid will not extend beyond 45 days from the date the family member passes away.

Virgin America recognizes there are situations that are beyond a person's control, so it will work with individuals who provide the required documentation to change fight dates or destinations. When the flight is rebooked, you will be informed if there are any additional charges that must be paid that are outside Virgin America's control such as taxes and fees imposed for specific locations.

The death of a family can be a very stressful time for anyone. If you have going on a Virgin America trip and someone in your family passes away, contact customer support here to revise your trip to a later date or new destination.

How Do I Rebook a Virgin America Trip After a Family Member Passed Away?

Why Did GetHuman Write "How Do I Rebook a Virgin America Trip After a Family Member Passed Away?"?

After thousands of Virgin America customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Rebook a Virgin America Trip After a Family Member Passed Away? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin America if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Virgin America Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin America in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Rebook a Virgin America Trip After a Family Member Passed Away? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Virgin America

Asked 7 months ago
Updated 6 months ago
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