Every Virgin Media customer can change the account name. This is a quick, easy and free process that only takes a few minutes to complete. You can even do it online directly through your account. Look at the steps involved in updating your details.
If you want to change your account name with Virgin Media, this guide will show you how.
To change your account name, you will need to:
Log in to the Virgin Media website with your current account details. If you don't remember your username or password, you can reset it by following the instructions on this page.
Under My Profile, select Account Name Change from the list of options on the left.
You will get a prompt to enter your security PIN. Enter the code you were sent in an SMS or by calling [insert contact number here].
Once you have entered this code, click on Update at the bottom of your screen to confirm that you want to change your account name.
You can update your account name by entering the security code and pressing Submit. Then, use the fields at the bottom of this form to change your account name.
Ensure you enter the correct security code before pressing submit, as you can take no further action on this page if you do not enter it correctly.
Once you have entered your new details, click Save Changes to finish. You can also change your Virgin Mobile phone number or email address via My Profile.
After thousands of Virgin Media customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change My Account Name with Virgin Media? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Media if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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