If you're looking for a way to change up your Virgin Media package, read on. There are many ways to do it but what's important is following the proper steps. Here is a breakdown of things.
There may be a few reasons why you want to change your Virgin Media package. It could be that you're not happy with the value for money of your current package. It could be that you want more or fewer TV channels or you want a different set of add-ons such as Sky Sports.
Here are the steps to follow to change your package:
Confirm Your ChangesBefore changing your TV package, making sure everything is correct. Once you have confirmed your changes, your new TV package will go live. If you want a completely different set of add-ons with a new TV package, then you can choose to remove any set-top boxes that your old package is using.
If you want to change any other expansions on your Virgin Media account, go to 'My Account,' which takes you back to the main page of MyVirginMedia. Once here, select 'Other Add Ons.' From here, you can change your landline, mobile, or broadband contract—contact customer support for guidance on the process.
If you no longer want to use your Virgin Media package, you may wish to cancel it altogether. By balancing your account, you will 30 days free of charge to decide whether to return. To cancel your account, go to 'My Account, and then select 'Cancel My Account.
If you decide to return to Virgin Media in these 30 days, you can log into your account and reactivate it within the 30-day window. It allows you time to think things through before making any hasty decisions.
After thousands of Virgin Media customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change My Virgin Media Package? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Media if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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