As a Virgin Media customer, you want to make sure you have connectivity at all times so you don't miss important calls, or have a way to reach out when necessary. Sometimes your phone doesn't work properly, and you will need to check to see if it is a network issue or an issue with your device. How do you check to see if your Virgin Media service is down? You can get information and assistance on Virgin Media service outages by contacting customer support here, and you can check your Virgin Media service by following the steps outlined below.
When you can't make or receive calls, you can check your coverage area for outages by following these steps:
You can also check for broadband issues which may be impacting your Virgin Media service by doing the following:
If you are still not able to send or receive calls or messages on your Virgin Media phone, your internet isn't working or you lost your television service, you can do an overall coverage status check. The steps for a status check are below:
If you do learn of outages in your area, you can check to see if you are eligible for automatic compensation for any loss of use during the outage. While outages are inconvenient and frustrating, there are ways to make sure it is a network issue and not an issue with your device. If you are still experiencing an outage even if Virgin Media doesn't show one for your area, you can contact customer service for support. For more information, contact Virgin Media here.
After thousands of Virgin Media customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Check to See If My Virgin Media Service Is Down? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Media if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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