How Do I Recover My Virgin Media Account?

Due to a technical glitch or human error, Virgin Media accounts may become suspended. But customers can recover their account in just a few minutes — once they correctly enter their email address and password on the website's home page. Customers will have to prove the legitimacy of their accounts. After this, they can log into their Virgin Media accounts and use them however they want.

Have you ever been in a situation where you've lost access to your Virgin Media account? Reset your username and password to recover your account if you forgot them. This option only applies to customers who have registered an account with Virgin Media in the past. In either case, here are steps to recover your account.

1. Go to the Virgin Media Website

The first step is to navigate to the Virgin Media website.

  • Once you're there, go to My Account.
  • Select Account Recovery from under your username.
  • Enter your email address and click Next Step.

2. Select Account Recovery

Once you confirm Virgin Media has locked your account, select Account Recovery. You will get a prompt to choose from two options depending on the circumstances of your account lock: I Have Lost My Password, or I Have Lost My Username.

3. Enter Your Email Address

The next step is to enter your email address. After you click Next Step, Virgin Media will send email to this address. If you don't receive the email, check your spam folder.

4. Lost of Password

If you have lost your Virgin Media account password, then here are the steps to recover it:

  • Choose I Have Lost My Password.
  • Enter the email address that you used to sign up for Virgin Media.
  • Click on the link in the email sent to you by Virgin Media.

5. Enter Your Username

When you click the Next step button, you will go to a page where you can enter your username and password. The next page will show the summary of changes that you need to make for your account to recover successfully. It also has two buttons:

  • Click I Understand if this is correct and you don't need changes.
  • Click Make Corrections if any details are incorrect.

6. Answer Your Security Question

Click on Security Question and answer your security question in the text box. Click Continue.

7. Email With Instructions

You will receive an email with instructions on how to reset your password. If you don't receive this email, contact customer service.

  • Follow the instructions in it.
  • Verify your account by entering a code sent to your email address.

8. Select Change Password

Select Change Password from the drop-down menu once you log back into your account. Another page will appear where you can change your password. Your password should be at least eight characters long and include a combination of letters and numbers.

9. Confirm Password

Confirm it to let Virgin Media know that the new password is correct.

How Do I Recover My Virgin Media Account?

Why Did GetHuman Write "How Do I Recover My Virgin Media Account?"?

After thousands of Virgin Media customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Virgin Media Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Media if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Virgin Media Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Media in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Virgin Media Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Virgin Media

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Updated 2 months ago
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Virgin Media
Recover my Virgin Media account
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