Have you ever been in a situation where you've lost access to your Virgin Media account? Reset your username and password to recover your account if you forgot them. This option only applies to customers who have registered an account with Virgin Media in the past. In either case, here are steps to recover your account.
The first step is to navigate to the Virgin Media website.
Once you confirm Virgin Media has locked your account, select Account Recovery. You will get a prompt to choose from two options depending on the circumstances of your account lock: I Have Lost My Password, or I Have Lost My Username.
The next step is to enter your email address. After you click Next Step, Virgin Media will send email to this address. If you don't receive the email, check your spam folder.
If you have lost your Virgin Media account password, then here are the steps to recover it:
When you click the Next step button, you will go to a page where you can enter your username and password. The next page will show the summary of changes that you need to make for your account to recover successfully. It also has two buttons:
Click on Security Question and answer your security question in the text box. Click Continue.
You will receive an email with instructions on how to reset your password. If you don't receive this email, contact customer service.
Select Change Password from the drop-down menu once you log back into your account. Another page will appear where you can change your password. Your password should be at least eight characters long and include a combination of letters and numbers.
Confirm it to let Virgin Media know that the new password is correct.
After thousands of Virgin Media customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Virgin Media Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Media if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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