Virgin Mobile enables you to connect with your loved ones across the country. Through its LTE nationwide network, you will become part of 99% of those covered. This mobile service does not require you, as a new subscriber, to sign contracts or pay some crazy fees. Instead, you will have access to the data and the best phones on the market.
Most importantly you will be given a one-week free trial before making your final decision. After you decide to join the growing number of Virgin Mobile users, you will be required to create your own account. And this is our point of focus to let you know how you can access your account.
How do I Gain Access to My Virgin Mobile Account?
To access your account when using Virgin Mobile, you need to log in online or access it through an application on your mobile phone. Whichever way you choose, make sure that you enter your correct details. So, you will sign in using your Virgin Mobile phone number including your PIN. This is an important step because it will guarantee you full access to your account.
With your account ready, you will be able to pay your bill or top up your account using your debit card. Also, you will check your account usage details, account balance, transaction history, change your plan, add or discard some features, change the account pin and so on.
What If I Can't Remember My Account PIN?
Forgetting the account PIN is a normal thing among different mobile phone users. If this happens to you, you can just access My Account Login Page, click on 'I Forgot My Pin' and follow the instructions. Most likely your account PIN will be sent to your Virgin Mobile phone through text message.
Why Can't I Log in to My Virgin Mobile Account?
If you cannot log into your account, the problem could be your password or email address. With passwords, you need to enter the correct details. Passwords are normally case-sensitive and a slight mistake will deny you access to your account. For that reason, you must use your password correctly.
If the issue is your email address, then you should re-enter both the email address and password. Check everything including a mixture of lower and upper case characters to ensure that all the details are correct.
How Do I Access My Virgin Mobile Service on My New Phone?
It should not be a problem anymore if you have a Virgin Mobile account. All you have to do is to make a phone swap. This process involves switching your mobile phone number to your new device.
Therefore, you will have to contact the customer care representative at Virgin Mobile to have your details transferred to your new mobile phone device. The process will take a few minutes and will cost you absolutely nothing.
Alternatively, you can log into 'My Account' on the Homepage and search for 'I Want to' option on the menu. Select Swap My Device and follow all the steps to the end in order to complete your phone swap.
What Steps Should I Take If My Phone Is Stolen or Lost?
You may log into 'My Account' to suspend your Virgin Mobile Account. Once you are logged in, you should go to Device and Support and choose Report My-Device Lost to suspend your account temporarily. This will prevent any other person from accessing your account.
After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Access My Virgin Mobile Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Access My Virgin Mobile Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.