How Do I Cancel My Virgin Mobile Service?

There are several ways that you can go about canceling your Virgin Mobile service. However, the method you use will determine whether or not you can keep your phone number and transfer it to another carrier. However, there are methods you can use to keep from losing your phone number and still cancel your service. Virgin Mobile offers an auto-pay service that can be canceled which would terminate your service once your funds run out. You can also call customer service and cancel your service as well as email Virgin Mobile with your account number to request a cancellation.

There may be a variety of different reasons why you may need to cancel your Virgin Mobile service. You may no longer be able to afford your service or you may be switching to another provider. The reasons can be many. However, regardless of the reasons, there are simple steps you can take to cancel your service.

Contact Customer Service

The easiest way to cancel your Virgin Mobile service is by simply calling customer service. You can let a Virgin Mobile representative know that you'd like to end your service and the representative can terminate your service while you're on the phone with them.

Stop Pay-as-You-Go

One way to cancel your Virgin Mobile service is to stop your Pay-as-You-Go Service. If you stop this service your payments will no longer be automated which means that you will have to pay them manually. Stopping this service and not making a manual payment will end your service. You can accomplish this by going online and stopping this service. The Pay-as-You-Go service is automated and will automatically cancel after a few months. Your service will suspend after you exhaust the funds that are still present in your account.

Port Your Number to Another Carrier

You can choose another carrier and take your number with you. Basically, you're transferring your number to another provider. This would end your Virgin Mobile service of course. However, this is one way that you can end your wireless service with Virgin Mobile and go with another carrier. However, keep in mind that you must follow the proper cancellation procedures. If you don't, you could lose your number which would prevent you from transferring it to a different wireless provider.

Stop Using Your Phone

You can also cancel your service eventually by simply not using your phone anymore. After sixty days, your service will be considered inactive and automatically cancel.

Message Virgin Mobile and Request a Cancellation

You also have the option of contacting Virgin Mobile and asking them to cancel your account. This is similar to calling customer service, however, you can do this by sending an email with your account number and request a cancellation.

How Do I Cancel My Virgin Mobile Service?

Why Did GetHuman Write "How Do I Cancel My Virgin Mobile Service?"?

After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Virgin Mobile Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Virgin Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Virgin Mobile Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Virgin Mobile

Asked 2 years ago
Updated 2 years ago
Viewed 1,162,613 times
Virgin Mobile
Cancel my Virgin Mobile service
Terminate my Virgin Mobile service
End my Virgin Mobile service
Suspend my Virgin Mobile service
Stop my Virgin Mobile service

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