How Do I Change Primary Contact for My Virgin Mobile Account?

If you need to change the primary contact details for a Virgin Mobile account, follow these simple instructions.

Virgin Mobile is an American subsidiary of parent company Sprint. Virgin Mobile offers its clients no-contract phone plans as well as mobile devices. Founded in 2001, Virgin Mobile merged with Sprint in 2009. The company offers its services in several countries, including Australia, Colombia, the United Kingdom, Ireland, Canada, Chile, Russia, France, Saudi Arabia, United Arab Emirates, Poland, South Africa, México, and the United States. If you currently have an account with Virgin Mobile, keep reading to find out how to change the primary contact on the account.

Make the Changes Online

  1. Go to
  2. Choose your country.
  3. Hover over ‘My Account' and select ‘Log In.'
  4. Sign in to your account with your virgin mobile phone number and PIN.
  5. Go to your account settings and update your contact information.
  6. You'll receive an email confirmation once the changes have been made.

Make the Changes on the Virgin Mobile App

  1. Open your Virgin Mobile app on your phone
  2. If you're not already signed in, you will need to log into the app.
  3. In the top left corner of the screen, select ‘Menu.'
  4. Select the Profile button and click on ‘My Profile.'
  5. On the right side of the screen, select ‘Edit.'
  6. Edit the contact settings on your account.
  7. Click ‘Save.'
  8. You'll receive an email confirming the changes.

Contact Virgin Mobile Customer Service Via Phone

If you're having trouble completing these changes online or in the app, you can call into Virgin Mobile's customer service line for help. Explain your issues and ask the agent to make the changes on your behalf. Keep the customer service representative on the line until you receive the confirmation email verifying the changes.

Contact Virgin Mobile Customer Service Via Email

If you prefer not to use the phone, you can also email your request into the Virgin Mobile customer support team. Provide as many details as possible, such as your account number and the new contact details, to speed up the process. As it can take several business days before you hear back from Virgin Mobile, this option isn't recommended if you're in a rush to see this change. You will receive an email confirmation once the changes have been made on your account.

How Do I Change Primary Contact for My Virgin Mobile Account?

Why Did GetHuman Write "How Do I Change Primary Contact for My Virgin Mobile Account?"?

After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change Primary Contact for My Virgin Mobile Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Virgin Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Change Primary Contact for My Virgin Mobile Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Virgin Mobile

Asked a year ago
Updated a year ago
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Virgin Mobile
Change Virgin Mobile contact
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