Virgin Mobile is an American subsidiary of parent company Sprint. Virgin Mobile offers its clients no-contract phone plans as well as mobile devices. Founded in 2001, Virgin Mobile merged with Sprint in 2009. The company offers its services in several countries, including Australia, Colombia, the United Kingdom, Ireland, Canada, Chile, Russia, France, Saudi Arabia, United Arab Emirates, Poland, South Africa, México, and the United States. If you currently have an account with Virgin Mobile, keep reading to find out how to change the primary contact on the account.
If you're having trouble completing these changes online or in the app, you can call into Virgin Mobile's customer service line for help. Explain your issues and ask the agent to make the changes on your behalf. Keep the customer service representative on the line until you receive the confirmation email verifying the changes.
If you prefer not to use the phone, you can also email your request into the Virgin Mobile customer support team. Provide as many details as possible, such as your account number and the new contact details, to speed up the process. As it can take several business days before you hear back from Virgin Mobile, this option isn't recommended if you're in a rush to see this change. You will receive an email confirmation once the changes have been made on your account.
After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Change Primary Contact for My Virgin Mobile Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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