How Do I Downgrade My Virgin Mobile Package?

Virgin Mobile offers several contract and pay as you go packages. A virgin mobile package downgrade is not always easily achievable. You can downgrade your virgin mobile package through a simple online process. You can also perform a virgin mobile package downgrade by asking customer service to do it for you.

How Do I Downgrade My Virgin Mobile Package?

Virgin Mobile is a subsidiary of Virgin Media also known as Mobile from Virgin Media. The company is a mobile phone service provider and is the globe's first Mobile Virtual Network Operator.

Virgin Mobile utilizes the EE network. Which has the most extensive 4G coverage in the UK. Therefore, Virgin Mobile can provide mobile service to about 99% of the UK population. However other factors will affect the strength of the signal such as weather, topography and natural barriers such as trees.

If you are on any of Virgin's tariffs, you do not have to make a payment upfront for a device to enjoy their services. Despite the ability to buy the phone outright, getting a phone for free without any delivery fee assures customers of extremely low start up costs.

Virgin Mobile provides monthly, SIM only, pay as you go and contract mobile packages. Contract packages last for 24 and 36 months while SIM only packages last for only 12 months.

Most packages have unlimited texts but only the more expensive packages have unlimited calls and mobile data. Virgin Mobile does not have 30-day rolling contracts despite their popularity among other networks.

Virgin Mobile packages can have exceptional extra features. Some of the features include rolling over of unused data to the following month and free messaging for the three big social media platforms: Facebook Messenger, WhatsApp and Twitter.

Virgin Mobile customers have unparalleled access to 22,000 public Wi-Fi hotspots in the UK which are completely free. The hotspots can be found everywhere including bars, restaurants, shops and London's underground trains.

Virgin Mobile users have the option of upgrading or downgrading their plans at the end of every month or billing cycle. They can increase or decrease their data and minute allowances at the end of every month.

You can change your Virgin Mobile Plan through the following steps:

  1. Launch your web browser and open the local Virgin Mobile website
  2. Input the log in details and log in to your account
  3. Click on the ‘My Service' tab
  4. Subsequently click the ‘My Plans and Features' link
  5. Navigate to the bar on the right side and click on ‘Change My Plan'
  6. Diligently follow the provided on-screen instructions and change your plan You also have the choice to review and change your plan features if you so wish.

The good thing with downgrading your Virgin Mobile package is that there are no additional payments to be made as would be the case were you to upgrade your package. If you have any trouble downgrading your Virgin Mobile package or simply want to do it thorough customer service you can contact them directly through the following ways:


You can give customer service a call and ask them to downgrade your package for you. A phone call to customer service is swift and very effective as a live agent will do it for you.

Expect a sales pitch to prevent you from downgrading or offering you other packages when you call customer care. It is their job to do so and you should not condemn them for it.

If you want the Virgin Mobile customer service phone number, visit GetHuman.


Virgin Mobile also has email customer support through which you can request a package downgrade. You can send them an email at any time and they will respond shortly thereafter.

An email offers you the chance to vividly express that you want a downgrade and the reason why. Though it might not be as quick and efficient as a phone call, it will yield results.

The Virgin Mobile customer service email address can be obtained from GetHuman.

How Do I Downgrade My Virgin Mobile Package?

Why Did GetHuman Write "How Do I Downgrade My Virgin Mobile Package?"?

After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Downgrade My Virgin Mobile Package? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Virgin Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Downgrade My Virgin Mobile Package? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Virgin Mobile

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