Virgin Mobile is a mobile phone service provider which operates in the UK. It is owned by Virgin Media which is a part of Virgin Media O2. This company was first established in 1999 as a virtual network operating in the mobile sector. It is essential to note the Virgin Mobile uses Vodafone and EE networks. Virgin Mobile is known for its broadband and mobile phone services. It also sells airtime and mobile phones. Recently, Virgin Media announced the launch of their 5G services which will mainly be serviced through the Vodaphone network.
If you call to negotiate a deal with a Virgin Mobile agent about lowering your monthly rate, you should have all the information you require. Some of the information that might be asked about include:
After you are armed with this information, it is time to contact the company. First of all, you could talk to them about your current deal and the challenges you face. In this case, you can present your claim on how the plan is not working for you and draining your pockets. Here, an agent will advise you on the best customizable plan and help you get a good deal.
Another way you can get to lower your monthly rate with Virgin Mobile is by visiting their offices and directly engaging an agent. Here, you will get all the clarification you need, and you will negotiate the best deal to save some money for you. It is also advisable that you carry all the required information to the office for easy tracking.
Virgin Media delivers its broadband connections using its cable network by plugging fiber cables directly into people's homes instead of the standard street cabinet. Thus, it means the company can deliver the highest speed compared to the normal FTTC broadband services that mainly depend on Openreach networks. Besides, the company gives a great variety of packages for you to choose from.
It is important to note that even the basic phone deals and media broadband services are incredibly fast. Their minimum download speeds are 54 Mbps and go up to a maximum of 630Mbps for gamers and heavy streamers. To some areas of the UK, the maximum download speed of 1 Gbps. This company also offers free weekend calls and a virgin home phone line.
Virgin Media offers several TV packages that can be added on top of the broadband deals. One example of this is the Mixit TV, which has more than 110 channels, including the more extensive Maxit bundle. In addition to this, you can add a sports or movies package from your chosen providers as part of the deal. It is important to note that Virgin offers sports packages and Sky Cinema channels that grant you access to BT Sport and Sky Sports.
The latest Virgin deal is the Virgin TV 360 set-top box which offers a different entertainment experience. Apart from the rewind, record, and pause options, you can customize your system for every household member from the start.
After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Virgin Mobile to Lower My Monthly Rate? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Virgin Mobile to Lower My Monthly Rate? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies