Virgin mobile customers, as well as non-customers, may want to discuss matters that transcend beyond basic customer service. Many of these matters may be legal. As a result, Virgin Mobile has a corporate office that patrons can call, email, or write to discuss or communicate these matters.
Virgin Mobile's Dispute Process
Virgin Mobile opts to handle complaints and issues through arbitration or settlement instead of a jury process. The company tries to work directly with customers and non-customers to resolve disputes and complaints.
Notify Customer Service
If you are unsure of where to find specific contact information for your complaint, you can always start by simply calling, faxing, writing, or emailing customer service. If your complaint and questions exceed their limitations, Virgin Mobile representatives will inform you of the best office to contact and may even forward your complaint. This is a good way to gain access to the correct Virgin Mobile department.
Contact the Corporate Office Directly
You can also contact the corporate office located in Kansas City, MO, with your legal complaint directly. This can be accomplished in a few different ways. You can either write or call the Virgin Mobile corporate office directly with your complaint. Outline the details of your issue and the corporate office will reach out to you to attempt to resolve the dispute.
Use the Virgin Mobile Forums
You can also detail your complaints via the Virgin Mobile forums. Virgin Mobile representatives read the complaints, questions, and issues, and offer support and advice regarding resolution. A representative will read your complaint, question, or legal issue and offer some form of a resolution which typically involves communicating in a more direct manner to reach a resolution. You may receive a phone number to call or a fax, email, or address to submit your issue.
After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get in Touch with Virgin Mobile Corporate Office About a Legal Matter? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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