If you had a Virgin Mobile account, it was transferred over to Boost Mobile as of February 2020 so nothing actually changed if you already have autopay. For new customers, Virgin Mobile is discontinued and is Boost Mobile from now on. If you have any questions about autopay or the transfer to Boost, please contact Boost here.
Autopay is referred to as Auto Re-boost and uses a debit or credit card to either top up your account with a preset amount you choose once your balance gets to $5 or less, or it automatically pays your account in full every month. There are a few more things to remember.
After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Set Up Autopay for My Virgin Mobile Bill? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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