How Do I Track My Order from Virgin Mobile?

Virgin Mobile was shut down in January 2020. Customers were automatically transferred to Boost Mobile. Now most orders are tracked through Boost Mobile's website, but you can call customer support if your order took place before Virgin Mobile was shut down. Tracking your order is easy, and it takes the same process whether or not you're a former Virgin Mobile customer. You can track orders through a logged-in account or use the Order Status page to track without logging in.

Virgin Mobile transferred American customers to Boost Mobile in 2020 after a company merger.

Because of the change, Virgin Mobile's website is no longer active. Most orders will now be tracked through Boost Mobile's website.

If your order was placed through Virgin Mobile's inactive site, you should contact Boost Mobile's customer service team to get help.

Option 1: Track Via Your Account Page

Since Virgin Mobile is no longer active, most orders are placed through Boost Mobile's website. Tracking your order is easy, and it takes the same process whether or not you're a former Virgin Mobile customer.

First, go to Boost Mobile's website. Look for Sign In at the top right corner of your screen. Enter your phone number and pin to continue.

From your logged-in account page, you can see past orders and shipment timelines. Click on your order to learn more.

Option 2: Track Without Signing In

Alternatively, you can track your order without signing in via the Order Status page.

Go to Boost Mobile's website and scroll to the very bottom of the page. You will see a few categories, including Support located toward the right side of your screen. Under Support, click on Order Status.

The new screen will include two boxes to enter your info, including your order number and email address. Be sure to use the email associated with your order. If you're not sure what email you used, try the one you use to log into your Boost Mobile account.

Click Submit to track your order status. You will see whether or not your order has shipped and how long it might take to arrive.

Virgin Mobile Support Options

Boost Mobile provides support now that Virgin Mobile is inactive. The company offers a support phone number for new and existing customers, which is available seven days a week.

Why Did GetHuman Write "How Do I Track My Order from Virgin Mobile?"?

After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Order from Virgin Mobile? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Virgin Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Track My Order from Virgin Mobile? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Virgin Mobile

Asked 2 months ago
Updated 2 months ago
Viewed 154,935 times
Virgin Mobile
How to track your Virgin Mobile order
How do you track a Virgin Mobile order with Boost Mobile?
Track my Virgin Mobile order

What customers are saying about this and similar problems

My underage daughter seems to*Have the “head billing” account with our * phone accounts...
My phone bill cycle ends tomorrow and I recieved a notification today about going over...
My phone bill cycle ends tomorrow and I recieved a notification today about going over...
Even after adding roaming service I cannot go online
Even after adding roaming service I cannot go online
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!