How Do I Unlock My Virgin Mobile Phone?

Your phone may be locked if you purchased it directly from Virgin. A locked phone can be a huge inconvenience.To unlock your phone follow these helpful tips.

With Virgin Mobile, the mobile phones are not necessarily locked to any network. However, your phone may be locked if you purchased it directly from Virgin. If that is the case, you cannot use it with any other mobile service provider. A locked phone can be a huge inconvenience if you need to go abroad. The roaming fees can be very high.

How to Confirm if Your Device is Network Locked

1. Turn your phone off

2. Get your Virgin SIM card out

3. Insert a different, non-virgin SIM card

4. Turn your phone back on

5. Your phone should indicate if it is locked

Requesting an Unlock Code

To get your unlock code, you may contact Virgin Mobile through their customer support. Follow these steps to request your unlock code.

1. You may speak directly with a customer care representative by contacting them on the phone. Another option to contact them is through their website. When you are connected with a representative, ask them for the unlock code of your mobile phone. Even though they are not obligated to help you, they are likely to do it. If you do not get the code, you can purchase one.

2. On your mobile device, request for the International Mobile Equipment Identification (IMEI) number. It is a 15-digit code that may be used to identify your phone.

3. Purchase your unlock code from a store that sells them. There are plenty of them and you can easily find one online.

4. Enter your IMEI number into the website. Select your phone model from the drop-down menus. After choosing Virgin Mobile as your service provide, you can enter your PayPal or credit card information and your email address.

5. Get the unlock code from your email and write it down

6. Turn your phone off and take the SIM card out. Insert a SIM card from a different network and turn your phone on again

7. When you receive a message requesting an unlock code, enter the code that you received through email. When you press 'Okay,' your phone should restart. The name of the new network should be displayed at the top of the screen.

Once you enter the code, your device may completely unlock in 15 minutes to 48 hours. If members of the customer support team are unable to give you your unlock code, they may retrieve it from a manufacturer in five business days.

What Do You Need to Unlock Your Mobile Phone

1. The device you intend to unlock

2. Your account in good standing

3. The IMEI number of your mobile phone

4. A non-virgin SIM card which fits your device

If you run into any problems after you have successfully unlocked your Apple device, follow these steps;

1. Make sure that your device is turned on and that you are within the network coverage area of Virgin Mobile

2. Back your phone up

3. Restore your phone to factory settings

4. Restore it from a backup

For Android Devices

1. Make sure that you keep your SIM card in the device. Your unlock request will fail if you remove or replace it

2. Ensure that your device is powered on and that you are within the network coverage area of Virgin Mobile

3. When you receive a notification that your device is unlocked, check the UICC unlock as;

UICC Unlock: Settings > System > System updates. UICC unlock. You may also search for UICC Unlock in the settings option

If you need help unlocking your Virgin Mobile phone, you may contact Virgin Mobile on the phone, the help desk, Twitter, and email.

How Do I Unlock My Virgin Mobile Phone?

Why Did GetHuman Write "How Do I Unlock My Virgin Mobile Phone?"?

After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Unlock My Virgin Mobile Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Virgin Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Unlock My Virgin Mobile Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Virgin Mobile

Asked 4 months ago
Updated 3 months ago
Viewed 192,013 times
Virgin Mobile
Virgin Mobile Account
locked phone
wireless service
unlock my phone
unlock code
Unlock Phone

What customers are saying about this and similar problems

Changed from virgin mobile to mint mobile. Same number *********.imei...
I went to the Virgin Mobile USA website and wanted to contact customer support to unloc...
I sighed up with Virgin Mobile C.A Friday.Waiting for you Guys to unlock my Phone so I...
I bought it from a friend and I use a different carrier other than Virgin Mobile
I bought it from a friend and I use a different carrier other than Virgin Mobile
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!