How Do I Update Information in My Virgin Mobile Account?

If you wish to update information in your Virgin Mobile account, you can do it on ‘My Virgin Media.' You may contact the support agents for help if you need it.

How Do I Update Information in My Virgin Mobile Account?

If you change your information, you can easily update it on your Virgin Mobile account. Virgin Mobile customers can change their email address and contact information.

Updating Your Virgin Mobile Personal Account Details

If you want to update your Virgin Mobile personal account information, log in to ‘My Virgin Media and tap on the option ‘My Profile' at the top of your page. You have the option to update your address, date of birth, contact information, and more.

Updating Your Notification Method and Billing Information

Virgin Mobile has two billing options; paper and online. You can update your billing information through ‘My Account' as follows

1. Log in to ‘My Account'

2. Click on the option ‘Bills & Payments'

3. Click ‘Bill Notification'

4. Choose the billing or notification method that applies to you

5. Click ‘Update'

Updating Your Residential or Billing Address

  1. Log in to ‘My Account'
  2. Tap on the option ‘Profile'
  3. Click ‘Contact Details' and then ‘Edit contact details'

Updating Your Name

If you wish to update your name, you may need to fill in a form. You also need to send a copy of your utility bill, Council; Tax bill, or mortgage agreement. It should be dated within the past six months.

You may also need to provide proof of name change. Your proof of name change may be a copy of your;

  1. Marriage certificate
  2. Dead poll documentation
  3. A civil partnership
  4. A signed passport

If You Forgot Your Email Address

  1. Open the ‘My Account' login page
  2. Click on the option ‘Forgot Your Email?'
  3. Enter your account number or phone number and then your PIN
  4. Click on the option ‘Recover Email'
  5. Your login email will be retrieved and displayed on your screen

Updating Your Lost Password

  1. Visit the ‘My Account login page
  2. Click ‘Forgot Your Password?'
  3. Enter your email address and then click ‘Submit'
  4. You will receive an email with a password reset link
  5. Tap on the link and it will direct you to a different page where you can reset your password
  6. Use your new password to log in

Resetting Your Password

  1. Log in to ‘My Account'
  2. Click ‘Profile' and then ‘Login'
  3. Click ‘Change Email/Change Password
  4. Enter your updated password or email

Contacting the Support Team

If you run into any challenges while updating your Virgin Mobile information, you should contact the customer support team as soon as possible. The best way to contact Virgin Mobile is on the phone. The customer service representatives are friendly and always willing to help. They will direct you to the best help for your needs.

Email support may be a good support option if you don't wish to speak directly with a support agent. Send the customer service agents a brief email with the details of your problem. They will write back to you as soon as they can.

You may contact the customer support team on Twitter or Facebook. They are good options if you don't need to speak with a support agent. When seeking support on social media, you are likely to get help fast. You may also learn from the opinions of other customers.

Consider looking for answers on the Virgin Mobile help desk. It has helpful pages and answers to some of the most common questions. Look for help on the help desk before contacting the support agents.

How Do I Update Information in My Virgin Mobile Account?

Why Did GetHuman Write "How Do I Update Information in My Virgin Mobile Account?"?

After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Update Information in My Virgin Mobile Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Virgin Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Update Information in My Virgin Mobile Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Virgin Mobile

Asked 3 years ago
Updated 3 years ago
Viewed 2,203,718 times
Virgin Mobile
Updating your Virgin Mobile information
update information in your Virgin Mobile account

What customers are saying about this and similar problems

My bill payments are going to my old account need to get straightened out
My bill payments are going to my old account need to get straightened out
I want to activate a virgin mobile phone
I want to activate a virgin mobile phone
Someone got a hold of my account and I think is using my information to get themselves...

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!