How Do Update My Payment Information with Virgin Mobile?

Updating your payment method through Virgin Mobile can be done in a few easy steps using the company's website or mobile app. You can add a new credit or debit card, update your billing address, or change the name attached to your account if you are recently married or divorced. Customer service can also help you update your payment information.

As a Virgin Mobile customer, you want to make sure your service continues uninterrupted. The easiest way to do this is to ensure your payments are on time each month. When you need to update your payment information, you may wonder how to make that happen. You can learn more about Virgin Mobile by contacting customer support here, and below are ways you can update your payment information.

Updating Your Payment Details

There are two ways to update your payment information on your Virgin Mobile account: online and via the mobile app.


Updating your payment information online is a quick, convenient process. To add your new card information, follow the steps outlined below.

  1. Open Virgin Mobile's website in your browser.
  2. Log into your account.
  3. Click on "Payments" on your screen.
  4. Choose "Payment Method" to open your current payment method information.
  5. Select "Change" to add your new card information.
  6. Input your new credit or debit card.
  7. Confirm your information and submit it to save.
  8. Double-check to make sure your new information is your default payment method.

Once you've updated your payment information, this is how your monthly bill will be resolved.

Mobile App

You can also use your mobile app to update your payment information. To use this convenient, easy method, follow these steps:

  1. Open the Virgin Mobile app on your phone or tablet.
  2. Log into your account.
  3. Select "Payments."
  4. Tap "Payment Methods" to update your card information.
  5. Choose "Change" to add your new debit or credit card.
  6. Enter the information required to change your payment options.
  7. Confirm the information and save it to complete the process.
  8. Make sure you make your new payment information your default.

Updating your payment information can also include updating information attached to your existing card, such as billing address, name change (if you are recently married or divorced), or other relevant information. You can update that information in your profile settings online or via the mobile app as well.

Keeping your payment information helps keep you connected on your Virgin Mobile device. For more information or assistance, contact Virgin Mobile customer service here.

Why Did GetHuman Write "How Do Update My Payment Information with Virgin Mobile?"?

After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do Update My Payment Information with Virgin Mobile? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Virgin Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do Update My Payment Information with Virgin Mobile? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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