Virgin Mobile: How do I unlock my phone?

A simple 3 step guide for solving this common Virgin Mobile problem quickly and effectively by GetHuman

To unlock your phone, we'll need to charge you a one-time fee by credit card that'll show on your Virgin Mobile account.
Here's a breakdown of fees:
-Base fee is $50 + applicable taxes.
-Phones under contract and subject to credit conditions like a credit limit or credit deposit is $150 + applicable taxes.
-Former Virgin Mobile Members $75 + applicable taxes
You'll need a non-Virgin Mobile SIM card that fits your phone. Most tablets in the Android Nexus series (i.e. LG Nexus, Samsung Nexus, Motorola Nexus, etc) and the Microsoft Nokia Lumia, are sold factory unlocked. So, check to see if your phone is already unlocked before you start by inserting the non-Virgin Mobile SIM into the phone and making a call. If your call goes through, then your phone is already unlocked.
When you're ready to unlock just login into your account at
We've helped 6,317 people fix a Virgin Mobile issue like yours in the last 90 days. Let us help you!
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Author:BenF3 years ago

About this Step by Step Guide

After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Virgin Mobile: How do I unlock my phone?; Loaded with. Prepaid before due date. Wi fi. Not working; Phone Swap issue from Moto Android phone to IPhone *S; I need the APN settings for virgin mobile USA including the *g LTE . Preferably I would like it in the XML file.; can you buy a virgin mobile phone with a different card than the one used to pay the bill with; Want to know if I can activate a Iphone I received as gift that was a Verizon system phone... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 105 minutes to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Virgin Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Mobile that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I unlock my phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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