Is Virgin Mobile Cellphone Service Any Good?

This article discusses the pros and cons of a Virgin Mobile plan to include information about data speed, pricing, devices and coverage. It breaks down how Virgin Mobile compares to major competitors and touches on their partnerships with major providers. Plus, there are two hyperlinks to Virgin Mobile customer service.

Virgin Mobile is the cellphone service brainchild of business mogul Richard Branson, and as such, it has certain quirks that make it different than other cellphone providers. For example, Virgin Mobile refers to customers as members, not consumers. Also, because it's a mobile virtual network operator (MVNO), each area is branded separately based on location. Therefore, each network is different based on location. But is Virgin Mobile cellphone service any good? You can contact Virgin Mobile here for more information, and you can read below to see the pros and cons of its cellphone service.


  • Pricing for Virgin Mobile is competitive offering a number of plans that are affordable and user-friendly. Plans start at $35 per month for unlimited talk and text and 5 GB of high-speed data.
  • Virgin Mobile plans give the member options for several add-on services such as mobile hotspots, phone insurance and international calling plans.
  • Payment is easy with the top-up card. Because Virgin Mobile offers a no-contract plan, giving the customer more control over his or her plan.
  • Virgin Mobile plans work with Android and iPhones making choosing a phone easy.
  • No contract means switching is easy if you move or no longer wish to keep your Virgin Mobile plan.


  • Virgin Mobile discontinued cellphone service in the United States in January 2020, switching most customers to Boost Mobile.
  • Data caps and data throttling are among the biggest complaints customers had about Virgin Mobile. Once data caps had been reached, data slowed exponentially.
  • Customer service was listed as somewhat lacking by members when trying to resolve device issues, coverage complaints compared to other providers, and miscommunication with customer support.
  • Plans include one phone line only, no family plans. This is great for those who only need one phone, but a con for families that need more than one device.

Bottom Line

Virgin Mobile's biggest claim to fame is how it has simplified cellphone service provision. The plans are straightforward, and Virgin Mobile partners with major providers in a number of areas around the world. The biggest complaint is due to dropped calls, poor coverage and slow data speeds (complaints that are common among all cellphone providers). Overall, Virgin Mobile's cellphone service depends on the area you are in and the plan you purchase. For more information, contact Virgin Mobile here.

Is Virgin Mobile Cellphone Service Any Good?

Why Did GetHuman Write "Is Virgin Mobile Cellphone Service Any Good?"?

After thousands of Virgin Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Is Virgin Mobile Cellphone Service Any Good? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Virgin Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Virgin Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Virgin Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Is Virgin Mobile Cellphone Service Any Good? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Virgin Mobile

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