How Do I Recover My Visa Account?

If you have a Visa account and can no longer log into it, you may need to recover your username and/or password. Keep reading to learn how.

An Important Note

Although famous for its credit cards, Visa is not actually a credit card company; it's a financial services company in the business of facilitating electronic fund transfers via its credit cards. It doesn't issue credit cards directly to customers. Instead, it partners with banks and other financial institutions that offer Visa cards to their customers. Each financial institution that issues Visa credit has its own procedures for recovering lost usernames and passwords. If you need to recover access to an account for the institution that issued your Visa card, you need to follow the procedure for that financial institution.

Recovering Your Username

If you've forgotten the username to your Visa company account, follow these instructions:

1. Go to the Visa web page.
2. Go to the login page.
3. Click the "Forgot User Name" link.
4. Enter your email address in the text field provided for it.
5. Click "Continue." An email will be sent to you.
6. Enter the text you see to prove you're human.
7. Find the email and open it. Your username will be included in it.

Recovering Your Password

If you've forgotten the password to your Visa company account, follow these instructions:

1. Go to the Visa web page.
2. Go to the login page.
3. Enter your username in the text field provided.
4. Click "Forgot Password?"
5. Enter the text you see to prove you're human. A recovery email will be sent to you.
6. Find the email and open it.
7. Click on the link in the email.
8. Answer the security question.
9. Choose a new password.
10. Confirm it.
11. Click "Submit."

Contacting Visa

If you need to ask Visa a question, you can contact a customer service representative either by phone, live chat or the Visa help forum.