How Do I Track My Order with Vitalchek?

You can track your order with VitalChek using your eight-digit order number and six-digit PIN. You will find both of them in your Order Confirmation Email. If you still have questions about your order, you may contact the support team and ask for help. There are a few ways to contact VitalChek if you need help. You may contact them on the phone, email, or the help desk.

Have you placed an order with VitalChek? The waiting process can be nerve-wracking especially if you don't know where your order is. Fortunately, you can keep track of it until it reaches you. VitalChek is a convenient way to get copies of your death, birth, or marriage records. You can use the VitalChek website to track your order.

What is the Status of Your Order?

The 'Manage My Order' tab allows you to check the status of your order on VitalChek whenever you please. You need a six-digit PIN and eight-digit order number to track your order with VitalChek. You can find them in your Order Confirmation Email. If the information you find is not sufficient, contact the VitalChek customer service team and ask for help.

Note that different orders have different processing or shipping times. Your order is processed as soon as your documents have been approved. You can view the processing time of your order on the Order Receipt. You can view it in the 'My Order' page. Some of the most significant factors affecting your order include;

1. The type of certificates in question

2. The month when you submit your request

3. The necessity of searching for the vital record

4. The workload at various state agencies

5. The location that your certifications originate from

On average, VitalChek orders are processed within five business days. However, express delivery orders can take up to 18 days and standard mail orders can take up to 60 days. It all depends on your choice of delivery method.

VitalChek allows you to add more information even after placing an order. Contact the customer service team and express your interest.

Canceling an Order

VitalChek allows you to cancel your order if you change your mind about it. If you are eligible, you may get a refund. Follow these steps to cancel your order;

1. Use one of the 'Order Create' tabs to view the order you want to cancel

2. Click 'Cancel order'

3. Click 'OK' as confirmation that you wish to cancel your order

4. Your order status will change to 'Cancelled'

Contacting the Support Team

If you have any questions about your order or how to track it, you may seek help from the customer service team. The best way to contact VitalChek is on the phone. It is fast and you can speak directly with a customer service representative. When speaking with a support agent, ensure that you have all the details from the Order Confirmation email. You may need to call several times before getting the support you need.

Consider seeking support on email if you don't necessarily wish to speak with a customer service agent. Send them a brief email that covers all the details of your problem. They will get back to you with a response as soon as possible.

The VitalChek help desk has lots of targeted tips and reminders that may address your concerns. On the help pages, there are lots of issue-specific topics that may be helpful. You can learn from previous experiences of other VitalChek customers. Many customers try to find support from the help desk before exploring other alternatives.

How Do I Track My Order with Vitalchek?

Why Did GetHuman Write "How Do I Track My Order with Vitalchek?"?

After thousands of VitalChek customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Order with Vitalchek? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting VitalChek if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for VitalChek Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like VitalChek in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Track My Order with Vitalchek? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
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track your order with VitalChek
check the status of your order on VitalChek

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