VitalChek was founded in 1987. It is a convenient way for Americans to secure official copies or replacements of government-issued records. They include birth, marriage, and death records. VitalChek provides services to hundreds of government agencies throughout the country.
Once you have made your order on VitalChek, you can track it through the VitalChek website on the tab 'Manage My Order.' When you receive your Order Confirmation Email, it will include an 8-digit order number and six-digit PIN. Use them to check the status of your order. If you do not find enough information about your order, contact the customer support team and ask for help.
The estimated processing and shipping times vary depending on where your certificate comes from. Processing starts as soon as all the required documents have been submitted and approved. Your Order Confirmation Email will include the specific details of every request.
Your Order Receipt has the processing time as well. You can access it by visiting the 'My Order' page. Log in with the Order number and PIN.
Your orders on VitalChek may vary depending on a number of factors. Some of them include;
1. Whether it is necessary to have a search for the vital record
2. The type of certificate you want (the amount of information provided, certified or non-certified certificates, genealogical requests, etc.)
3. The time of the year when you make your request
4. Per state law (the time required to receive documents from the customer)
5. High workloads at different state agencies
The method of delivery you choose may also influence the amount of time it takes for you to receive your order. With most agency locations, the average time to process an order is three to seven business days. Some locations may take as long as 18 business days to process an order. It may take even longer for it to be delivered through standard mail.
If you wish to add more information after placing your order, you may contact the customer service team. Introduce the email address used on the order form and the order number.
To review your order, you must access your account. Use your order number and email address to log in and then select 'Search.' This option will show you all correspondence including extra information that is required in attachment form.
Canceling Your Order
If you cancel your order, you may be eligible for a refund. The process takes less than two minutes and you can complete it from your mobile device or computer. In the orders option, enter your email and order number. Click on the option 'Cancel Order' and give a brief explanation of why you would like to cancel.
If you want to establish the exact processing time of your order, you may contact the customer support team within 24 hours. When contacting them, you must have all the important information that was in your Order Confirmation email. The support team will check it with the corresponding Vital Records office.
If you want to speak directly with an agent, the best way to contact them is over the phone. This is the best way to get help because it is fast. Another option is to contact them through email. Include all the important details in your email to get help fast. With email support, you may need to go back and forth a few times before getting the help you need. If you would like to get help from the experiences of other VitalChek users, you may seek help from the help desk. It has plenty of targeted tips and suggestions that may help you.
After thousands of VitalChek customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Vitalchek Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting VitalChek if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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