What Do I Do If I Can't Retrieve My Tickets from Vivid Seats?

When you place your order on Vivid Seats, you will receive an email to confirm that your tickets are ready. If you run into any problems, follow these helpful tips to assist you with retrieving your tickets.

Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. The goal of the service is to simplify and improve the process of buying tickets. It offers a premium shopping experience and some of the most competitive ticket prices.

When you place your order on Vivid Seats, you will receive an email to confirm that your tickets are ready. On the email, click the red link to see and print out your tickets. The link will take you to the order in your Vivid Seats account. Click on the option 'Download Tickets' and your PDF files will start downloading.

If you run into any problems, try to save the attached PDF ticket file to your desktop. Open the file and click 'Print.

If all this does not work, check and ensure that you are using the latest version of Adobe Reader.

How Long Does It Take to Get Your Payment?

You should receive your payment in seven to ten business days. Typically, your payments are sent as soon as the system recognizes that the ticket has been delivered to your buyer. If an event is more than 100 days from the date you sell it, you will get payment about 90 days from the date of the event.

How to Find and Select Tickets

On the home page, you can find a search box under the banner for upcoming events. Select the box and enter the name of the team, venue, and performer you are interested in. Click 'Enter' on your keyboard.

If you want to update the region, tap on the location pin close to the search box.

You will find a list of events displayed with upcoming events close to your location at the top. The events will be displayed in chronological order.

When you find the event you are looking for, click 'Tickets.' You will be directed to a page that displays all available listings for the event.

How are Tickets Delivered to Your Site?

Your tickets may be delivered in any of the following ways;

1. Paperless

2. Mobile e-tickets

3. Will call

4. Email delivery

5. Flash seats

6. Special delivery

7. Local pickup'

8. Shipping

9. Electronic transfer

If the tickets that are scheduled for special delivery become available earlier than expected, you may email or ship them to the designated address. Vivid Seats will contact you to confirm the shipping information.

If the name on your ticket is that of the original purchaser, you can still get into the event with no problems. All tickets are completely transferable. Your name does not need to match the one on the ticket. When you arrive at the venue of the event, the bar code on your ticket will be scanned and you can enter.

Vivid Seats monitors all orders to make sure that every customer has their ticket on the day of the event. If you need help retrieving your order, you may seek help from the support team.

The best way to contact Vivid Seats is on the phone. The customer service team is professional, friendly, and helpful. Explain the problem you are experiencing and you will get help in a few minutes. Most customers have to call Vivid Seats a few times before getting the help they need. Be polite and patient when speaking to a representative. Coming off as rude may reduce your chances of getting help. If you don't get help from one representative, another one may help you. Vivid Seats does not offer email support. They don't offer support on their social media sites.

What Do I Do If I Can't Retrieve My Tickets from Vivid Seats?

Why Did GetHuman Write "What Do I Do If I Can't Retrieve My Tickets from Vivid Seats?"?

After thousands of Vivid Seats customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Can't Retrieve My Tickets from Vivid Seats? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Vivid Seats if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Vivid Seats Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Vivid Seats in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Can't Retrieve My Tickets from Vivid Seats? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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