How Do I Cancel My Vodafone Account?

Vodafone can cancel your account 30 days after you call them. You will need to get a PAC code from them if you want to switch to a new network and keep your number. If you're going to switch to another provider and get a new number, contact Vodafone and get the STAC code. Give the code to the new provider so that Vodafone cancels your account.

Call Vodafone if you want to cancel your account without switching to another provider, and they will cancel it within 30 days. You will need a PAC code from Vodafone if you want to switch providers and keep your number. If you want to switch to another network and get a new number, you'll need to contact Vodafone and request a STAC code.

Steps To Cancel Your Vodafone Account

Here are the steps to cancel your Vodafone account:

  1. Simply contact them via chat, call, online, or text to get your PAC or STAC code. For texting, make sure that you only have one mobile number. You can't get the PAC or STAC code if you have more than one number registered on your account.
  2. As soon as you have the PAC or STAC code, give this to your new provider so they can move your number over. You'll be disconnected from Vodafone once your number is transferred.
  3. Keep in mind that PAC and STAC codes are only valid for 30 days. So make sure you give this to the new network. Otherwise, you will have to request another code.
  4. Also, it's important to get the PAC or STAC code within 30 days after you leave Vodafone. Otherwise, Vodafone can't provide you with the code to keep your number.

Are There Fees When You Cancel Your Account?

There is an early termination fee if you decide to cancel your Vodafone account before your plan ends. You may contact them via text to know how much it would cost you to leave Vodafone.

If you decide to cancel before your term ends, Vodafone will continue to bill you until your disconnection date. You will get your final bill on the regular billing date when you switch to another provider 22 days before your billing date. If you've been abroad, it usually takes up to two months because of the roaming charges.

If you still have other concerns, please contact Vodafone Customer Support.

Why Did GetHuman Write "How Do I Cancel My Vodafone Account?"?

After thousands of Vodafone (UK) customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Vodafone Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Vodafone (UK) if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Vodafone (UK) Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Vodafone (UK) in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Vodafone Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Vodafone (UK)

Asked 7 months ago
Updated 7 months ago
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Vodafone (UK)
Cancel Vodafone Account
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