How Do I Get a Refund from Wow?

When you purchase a game or item in World of Warcraft (WOW), Blizzard Entertainment wants you to enjoy your purchase. If you are not satisfied, you can log into your account to request a refund. If you pre-purchased and changed your mind you can also request a refund prior to the release date of the purchased WOW item.

As a gamer, you want the most for your money when it comes to games or in-game purchases. As a World of Warcraft (WOW) gamer, you may want to get a refund on a recent purchase. How do you get a refund from WOW? You can find out more from Blizzard Entertainment regarding a WOW refund by calling customer service here, and below are things you need to know and do to request a refund.

WOW Refund Policy

WOW wants you to enjoy your gaming experience, so if you are not happy with a purchase the company tries to work with you regarding a refund. Exclusions can apply, and if WOW feels you are abusing the refund policy, your request can be denied, but in most cases you can get a refund.

Requesting a Refund

You can request a refund through the Blizzard Entertainment support site by doing the following:

  1. Open Blizzard Entertainment in your computer browser
  2. Log into your account
  3. Click on "Contact Support"
  4. Select "Payments"
  5. Open "I would rather categorize the issue"
  6. Select "Refunds"
  7. You will be directed to your account to request a refund

Guidelines for a Refund

You can request a WOW refund within 14 days of purchase if you have less than two hours of play. You can also request a refund on most in-game purchases as long as you have not opened or claimed the items in question.

Three Day Refunds

Certain WOW items can be refunded within three days of purchase if these purchases have not been utilized including:

  1. Changing your characters race, name or faction
  2. Transferring characters
  3. Changing the name of your guild

Refunding Subscriptions

Within 14 days of subscribing to WOW, you can get a refund, but if your account has been suspended or permanently closed, you won't get a refund. If your account is closed or suspended more than 15 days, your recurring subscription will be canceled and you will not be further charged.

Pre-Purchase Refunds

Any WOW purchases made prior to release dates can be refunded at any time before the product is released.

Blizzard Entertainment wants games to enjoy their experience and will gladly work with you on a WOW refund if you are not satisfied. For more information and assistance contact WOW user support here.

Why Did GetHuman Write "How Do I Get a Refund from Wow?"?

After thousands of WOW! customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Wow? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WOW! if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for WOW! Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like WOW! in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Wow? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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