Customers who have questions regarding their Moneycard have a few different options when it comes to getting answers. Walmart has provided different options for Moneycard customers who are having problems or have questions regarding their card.
Call Moneycard Customer Service
Customers who have issues or questions regarding their Moneycard can always call customer service directly and get their question answered or seek solutions for Moneycard issues. Initially, you will prompted to answer some questions from an automated menu. After you've answered the questions prompted by the automated service. Press number five to get additional Moneycard options. You will then be asked to enter your Moneycard number as well as your zip code. A live person should join the call momentarily. Detail any questions or issues you may be having with your Moneycard to allow a customer service representative to resolve those issues and/or answer all of your questions.
Use the Online Chat Option
If you don't want to call customer service, you can log in to your account and access the live chat option in the bottom left hand corner of the page. This will give you access to a live customer service representative, via live chat. If you haven't registered for an online user ID, you can do so by going to the Moneycard website and registering for one. Registering for an online ID will give you access to your account online and allow you to access live chat and speak with a Moneycard representative. Keep in mind that you can ask any questions you'd ask via phone, via chat, because you will still be speaking with a Moneycard customer service representative.
Set Up an Online User ID
If you are a Moneycard customer that hasn't registered for online access to your account, visit the Walmart Moneycard sit and register for online access. Online access will allow you to have access to a Moneycard representative via live chat in addition to telephone.
After thousands of WalMart MoneyCard customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reach a Walmart Moneycard Customer Service Rep? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WalMart MoneyCard if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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