The Walmart Money Card is a prepaid debit card that you can use to shop, travel and purchase many other things. Not only is it a much safer method of payment than cash but you can also use it at any location that accepts Visa debit cards around the world.
You can acquire a Walmart Money Card online or at any of their countrywide locations. There are no credit checks necessary to get a Walmart Money Card but you will have to submit certain personal information for identification purposes.
Anyone over the age of 18 can get a Walmart Money Card. However, children who are 16 and 17 can get a Walmart Money Card with official permission from their parents.
Temporarily Lock Your Card
One of the best options you can take is to temporarily lock your card when it gets lost, stolen or misplaced. You can accomplish this using the lock/unlock card feature on your Walmart MoneyCard account.
When you lock your account, no transactions will go through until you unlock your card. The lock/unlock card feature is an extremely useful security feature with tremendous benefits in such a situation.
Even though your Walmart MoneyCard may be locked, there might still be some activity on your account. Transactions that may be processed include your monthly Walmart MoneyCard fee, debit transactions that were authorized prior to locking your account.
One crucial note to make is that a valid mailing address is necessary for you to use the lock/unlock card feature. If your mailing address is not valid, you should contact customer care immediately and have them update it for you.
The process of locking your card is as follows:
1. Launch your browser and open the Walmart MoneyCard website or open the Walmart MoneyCard mobile app if you prefer
2. Log in to your account
3. On your dashboard, tap the Card lock/Card unlock toggle in the lock direction. The card will be locked and you can now contact customer support.
What to Do If Your Card Is Lost or Stolen
If your card is stolen, you should immediately contact Walmart Money Card customer support immediately and report it. Your card will then be cancelled and your card balance will be transferred to a new card. You will then use the new card details to open a new account at Walmart Money Card's website.
If you fail to report your card lost and stolen and your card is used for transactions, you will be responsible for them. You can be charged with a crime if your card is used for criminal activities so it is recommended to report it as soon as possible.
Contact Walmart MoneyCard Customer Support
You can contact Walmart Money Card via phone or through the mail. Unfortunately, those are the main two options available to you.
You will find the mailing address on Walmart Money Card's website. Write a descriptive letter about your missing Walmart MoneyCard and how you lost it or how it got stolen. Include all the relevant card details. You should only contact customer support in this way if you don't urgently want to use your Walmart MoneyCard. Otherwise, call them.
Calling Walmart MoneyCard customer support is the best way to contact them. You will find the Walmart Money Card customer support phone number on GetHuman.
After thousands of WalMart MoneyCard customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Lost or Stolen Card to Walmart Moneycard? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WalMart MoneyCard if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like WalMart MoneyCard in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Lost or Stolen Card to Walmart Moneycard? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.