Many Americans use their Walmart Moneycard, a prepaid debit card issued by Green Dot Bank, just like a bank account. Why not, it works essentially the same. Getting paid via direct deposit on your Walmart Moneycard is no exceptions. Unfortunately, rare instances of your direct deposit not showing on your Walmart Moneycard is no exception, either.
Should your scheduled direct deposit fail to post on your Walmart Moneycard, your first step is to contact your employer or whoever is responsible for sending your direct deposit (i.e., Veterans Administration, company pension, Social Security Administration, etc.) and ensure that the payment was sent.
Once you determine that payment was sent as scheduled, ensure that you get the Trace number associated with the direct deposit payment. You'll need this when contacting Walmart Moneycard Customer Service. They will also need your name (or the name on the account), your billing address, and the last 4 digits of your Social Security number.
Once you have the direct deposit Trace number and associated information, contact Walmart Moneycard Customer Service to report the issue so that they can assist in investigating the issue.
To avoid possible issues with your direct deposit posting on your Walmart Moneycard, make sure that your Walmart Moneycard account information is correct and always up-to-date.
Unfortunately, reporting your direct deposit not posting on your Walmart Moneycard via either the Walmart Moneycard website or the Walmart Moneycard App is not possible. Your only option to investigate and resolve your issue is by contacting Walmart MoneyCard Customer Service with the required information.
After thousands of WalMart MoneyCard customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Direct Deposit Does Not Show Up on My Walmart Moneycard? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WalMart MoneyCard if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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