How Do I Get Help with a Problem with My Order?

So, how can you get help when there is a problem with your Walmart order? Read on to find out everything that you need to know.

Walmart is one of the leading shopping stores in the US, and it is for a good reason. With the ever-changing shopping landscape in the country, the store has managed to remain on top of its game. In fact, Walmart customers can shop online and have their orders delivered to their doorsteps.

Shopping at a physical store is no different because workers will even bring your order to your car and wish you a safe journey back home. This is the exceptional customer care service that you enjoy when you choose to shop at one of the leading stores in the US.

However, online shopping can sometimes present a myriad of challenges, and you can be left feeling bitter and regretting your decision of shopping at Walmart if you don't know what you're supposed to do.

So, how can you get help when there is a problem with your Walmart order? Read on to find out everything that you need to know.

Your Walmart Order Is Missing Parts/ Items

Have you ordered something from Walmart and upon receipt you discover that your order is missing some items? Well, the first thing you need to do is to check to see whether your order was split into several shipments with varying arrival dates.

If you don't know how to do this, make sure that you contact Walmart customer service and someone will gladly help you. Once you confirm that your order wasn't split into multiple shipments, you can request a replacement online. Follow these simple steps to request a product replacement on Walmart:

  1. Sign into your Walmart account
  2. Locate the exact order that has missing items under "My Account" settings.
  3. Once you locate the order, click/tap on it to "See Details."
  4. Proceed and select "Start Return" to initiate the return process.
  5. Check the item (s) that you want to return and once you're sure, proceed to the next steps.
  6. When prompted to give reasons why you want to return the Item, select "Missing Parts."
  7. Go ahead and select "Replacement" and click/tap on "Continue."
  8. Take time to review the details and make sure that everything is right before you proceed to click on "Continue" again.
  9. Once you are sure that everything is okay, and you have provided all the information possible, click/tap on "Finish."
  10. Click on "Print the Return Label" button, and you are good to go.
  11. After you have completed the online process, box up all the accessories that came with the order in the original Walmart packaging.
  12. Blackout or remove any existing barcodes or labels on the box that you are using to return the order and attach a new label.
  13. Take your package to a USPS office or FedEx office.

Walmart recommends that you make sure that you insure each order before you ship it. You should also keep in mind that the retail store doesn't provide replacement or refund for items that go missing during shipping.

Once you return your order, allow up to three weeks for Walmart to process your order. Once your request is processed, Walmart will either send a product replacement or refund your original payment method.

Order Damaged or Defective?

Have you received a damaged or defective product from Walmart? We recommend following the procedure outlined above to initiate a return and request for refund or replacement.

You can also return your order if you received an incorrect product that isn't shown in your account details. If you no longer want what you ordered, and the product is still within Walmart's return policy, don't be afraid to initiate a product return as well.

How Do I Get Help with a Problem with My Order?

Why Did GetHuman Write "How Do I Get Help with a Problem with My Order?"?

After thousands of customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Help with a Problem with My Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Help with a Problem with My Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Asked 3 years ago
Updated 3 years ago
Viewed 703,933 times
Problem With an Order
Walmart account
order issues
acount access
customer helpline
Problem With an Order

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