How Do I Return an Item to Walmart.com?
Walmart is one of the largest retailers on the planet. You can shop for all manner of items from their online store including electronics, groceries, medicine, clothing, shoes and furniture among others.
You can return items bought on Walmart.com regardless of the reason. However, you do need to adhere to Walmart's return policy especially if you want a replacement or a refund.
Walmart Return Policy
Walmart's standard return policy states that goods purchased on Walmart.com can be returned to either a store or by mail unless otherwise stated. Items must be returned in their original packaging so it is advised to retain your delivery's packaging for up to 90 days after receiving the item.
On the other hand, different Walmart departments have different return policies. You should adhere to every department's return policy. If the return policy is not clear, you can follow the standard policy.
Books, movies, music and video games purchased from Walmart.com should be returned within 90 days of purchase. The item must be unused, unopened and unmarked. Refurbished video game hardware should be returned within 15 days of receiving it.
Clothes, shoes and accessories should be returned within 90 days of receipt. The items can either be refunded or replaced.
Electronics bought on Walmart.com must also be returned within 90 days of purchase. However, there are some exceptions. 3D printers, printing supplies and products should be returned within 30 days. Computer hardware, printers (except 3D printers), camcorders, digital cameras, GPS units, digital music players, tablets, portable video players, drones, pre-paid cell phones, smartwatches and activity trackers should be returned within 15 days. Post paid cell phones must be returned within 14 days.
Sales of firearms including ammunition, pepper spray, air guns and BB guns are considered final and items cannot be returned.
Food should also be returned within 90 days if not perishable.
Funeral products, health and beauty products, home & garden products, jewelry & watches, photos, tires, toys and sports & fitness equipment must also all be returned within 90 days of purchase.
Gift cards bought from Walmart.com are not returnable.
Returning an Item
You can return an item bought on Walmart.com in any of the following two ways:
Return to a Local Store
Returning an item bought from Walmart.com to a local store involves the following process:
- Launch your web browser and open Walmart.com
- Sign in to your account
- Go to your 'Purchase History'
- Find the item you wish to return and click 'Start Return.' Only items eligible for returns will have this option. Repeat the process for multiple items
- Select the reason for the return
- Choose if you would like a return for a refund or a replacement
- Click 'Return to store' and if the option is not present, it must be returned by mail
- Click 'Finish'
- Click 'Print Barcode' and print the 'Store Returns Receipt'
- Take the item and the receipt to your local Walmart store.
Return by Mail
You can also return an item to Walmart via mail through the following process:
- Launch your web browser and open Walmart.com
- Sign in to your account
- Go to your 'Purchase History'
- Find the item you wish to return and click 'Start Return'
- Select the reason for the return
- Choose if you would like a return for a refund or a replacement
- Choose your return method by clicking 'Return by Mail' and then clicking 'Continue'
- Select whether you want a refund or a replacement
- Print the return label and then attach it to the box. Package the item and the requisite accessories
- Take the item to a FedEx or UPS station and send the package. The process should take 2-3 weeks.
If you have any problem with the return process, you should contact Walmart.com customer support. You can find their contact information on GetHuman.
Why Did GetHuman Write "How Do I Return an Item to Walmart.com?"?
After thousands of WalMart.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Walmart.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WalMart.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
Why does GetHuman Write How-to Guides for WalMart.com Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like WalMart.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Walmart.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.