Does Walmart Pay for Shipping on Returns or Exchanges?
If you are not completely satisfied with your Walmart order, you may return or exchange it. You may do so within 90 days unless your order is an exception. You may return your Walmart order by mail for free, in your local store, or through a scheduled pickup in your home.
You may receive a refund for your purchase and the relevant fees if your order is eligible. All you need is your Walmart order number and receipt. Your refund will be sent to the original method of payment.
If you are eligible for a refund, you may receive it within five days. If you initiated your return in-store, your refund will be processed as soon as the item reaches the store. If you initiated a return online, your refund will be processed once the carrier processes the return package. If you experience any challenges with your refunds, you may ask for help from the support team.
Walmart Standard Returns
Walmart does not allow returns on certain items. However, you can return almost everything that they sell. If you are unsure about your items' eligibility for returns, you may contact the customer service agents for help. Your purchase history on Walmart's website shows the last eligible date for returning or replacing an order. You should, however, keep track of your receipts and manufacturer packaging for at least 90 days.
You do not need to incur the costs of shipping. Follow these steps for free shipping:
Contacting the Support Team
There are lots of ways to contact Walmart if you need help. The best option is contacting them on the phone. You get the chance to speak directly with an agent. They will listen to you and direct you to the most relevant solution. Phone support is the only way to speak with an agent.
If you don't necessarily wish to speak with an agent, consider seeking support on email. Email support is a great option as it allows you to retain the details of your interaction with the customer service team.
The Walmart help forums are the first support options for most customers. Consider exploring them before trying to contact the support team directly. On the help forums, there are plenty of reminders, suggestions, and tips that may help. You get the chance to learn from both the customer service team and the support agents. If you end up going back and forth with a customer support agent, they may suggest that you contact them on the phone or email.
After thousands of WalMart customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Walmart Pay for Shipping on Returns or Exchanges? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WalMart if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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