Aside from electronics that you only have 30 days to return, when you buy general merchandise from Walmart you have 90 days to return or exchange it. If you have a receipt, you can get a full refund, but without a receipt, you get store credit that you can use to purchase anything in the store but tobacco and alcohol, unless the item is less than $25 than you can get cashback. However, please keep in mind that without a receipt you will need to present a government-issued ID.
Another important thing to mention is that if you don't have an order number or receipt for a purchase you made at Walmart, the store clerk may be able to look the purchase up with the credit card you used, the email address, or phone number. If you would like more information on how to exchange an item from Walmart, read on or click here to speak to a customer representative.
There are actually three different ways to return items to Walmart, whether you purchased online or in-store.
You must provide your receipt with the return if you bought the item in-store or the order number if you purchased the item online. Once Walmart receives the item, you will be issued a full refund along with applicable taxes and other fees, if approved. The money will go back to the credit card you used to buy the item; however, it can take 7 to 10 days depending on your bank. If you were exchanging an item by mail, you should expect your replacement item to arrive shortly depending on whether or not you purchased the item from Walmart or another seller on the site.
No matter where you bought your item; at an online Walmart or in-store, you only have a certain amount of time to return it. After that — in certain circumstances — a store manager can approve any returns no matter when you made the purchase. In the same aspect, Walmart has the right to deny returns, even with a valid receipt or order number. The following shows the amount of time you have to return specific items:
If you are not sure what category your item fits in or would like to ccontact a customer representative or a store manager, click here.
After thousands of WalMart customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange an Item from Walmart? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WalMart if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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