How Do I Exchange an Item from Walmart?

Walmart has a very customer-friendly return policy. When it comes to returns, no matter what the policy says, a store manager can override it and work with you on exchanges and refunds. At Walmart, you have 90 days to return general merchandise, 30 days for electronics, and 14 days for cellular phones. You can get a full refund or exchange if you have your receipt or order number or if the item you wish to return is less than $25. Otherwise, you can get a gift card that can be used to buy anything in the store but alcohol and tobacco.

Aside from electronics that you only have 30 days to return, when you buy general merchandise from Walmart you have 90 days to return or exchange it. If you have a receipt, you can get a full refund, but without a receipt, you get store credit that you can use to purchase anything in the store but tobacco and alcohol, unless the item is less than $25 than you can get cashback. However, please keep in mind that without a receipt you will need to present a government-issued ID.

Another important thing to mention is that if you don't have an order number or receipt for a purchase you made at Walmart, the store clerk may be able to look the purchase up with the credit card you used, the email address, or phone number. If you would like more information on how to exchange an item from Walmart, read on or click here to speak to a customer representative.

How Do I Return Items to Walmart?

There are actually three different ways to return items to Walmart, whether you purchased online or in-store.

  1. Return the items to a physical Walmart store
  2. Mail the items to Walmart for free
  3. Schedule a pick-up from your home

You must provide your receipt with the return if you bought the item in-store or the order number if you purchased the item online. Once Walmart receives the item, you will be issued a full refund along with applicable taxes and other fees, if approved. The money will go back to the credit card you used to buy the item; however, it can take 7 to 10 days depending on your bank. If you were exchanging an item by mail, you should expect your replacement item to arrive shortly depending on whether or not you purchased the item from Walmart or another seller on the site.

How Long Do I have to Return Something I purchase from Walmart?

No matter where you bought your item; at an online Walmart or in-store, you only have a certain amount of time to return it. After that — in certain circumstances — a store manager can approve any returns no matter when you made the purchase. In the same aspect, Walmart has the right to deny returns, even with a valid receipt or order number. The following shows the amount of time you have to return specific items:

  • Prepaid, postpaid (contract), opened, or unlocked (used) cell phones must be returned within 14 days of purchase with a receipt. All items must be in the condition they were in when you bought them, postpaid cellular phones must be returned to the store where you bought it and opened or used cell phones can only be replaced with an item of equal or greater value.
  • Electronics can be returned within 30 days of purchase
  • Trees, shrubs, and perennials can be returned within a year of purchase
  • All other general merchandise items, including new or unmounted tires, can be returned within 90 days of purchase.

If you are not sure what category your item fits in or would like to ccontact a customer representative or a store manager, click here.

How Do I Exchange an Item from Walmart?

Why Did GetHuman Write "How Do I Exchange an Item from Walmart?"?

After thousands of WalMart customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Exchange an Item from Walmart? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WalMart if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for WalMart Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like WalMart in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Exchange an Item from Walmart? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
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Exchange an item from Walmart
Return an item from Walmart
Take back an item from Walmart
Refund an item from Walmart

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