How Do I Get a Refund from Walmart?

If you have purchased something from Walmart that you now wish to return, you are likely eligible for a refund. Follow these steps to get a refund from Walmart when returning an item in-store or online.

Walmart is an international major grocery retailer. Founded in 1962 with headquarters in Arkansas, the company has locations in America, Canada, and Mexico. Additionally, it has stores under different names in the United Kingdom, Japan, India, Argentina, Chile, and South Africa.

Walmart has a relatively relaxed return policy for most of its items, as long as items are returned in a decent condition. If you have recently purchased an item online or in-person from Walmart and want a refund, follow the steps as outlined below.

Contact Walmart for Refund Information

Before you go ahead with returning your item, it may be helpful to call Walmart's Customer Support Team and ask some clarifying questions. Ask if your item is eligible for a full or partial refund, if you need to pay for shipping when returning, and how the refund will be credited (store credit versus payment onto your original payment method). After you get your answers, you can proceed with returning the item online or in a Walmart location.

Return an Item Online

  1. Go to

  2. Click on the person icon in the top right corner.

  3. Click on 'Sign In.'

  4. Sign in to your account with your email address and password.

  5. Go to 'View Orders.'

  6. Select the product you want to return and print the return label.

  7. Ship the product back to Walmart. You will be notified via email when your return has been processed and when your refund will be issued.

Return an Item In-Store

If you purchased an item online or in-store, you can visit a local Walmart and try to return it.

  1. Go to

  2. Enter a ZIP code or city, state and press enter.

  3. You will be shown a list of Walmarts in your area. Note the store hours before planning a trip to the store.

  4. Ask the customer service representative to process your refund. Make sure to take a copy of the receipt so you have proof the refund was processed.

How Do I Get a Refund from Walmart?

Why Did GetHuman Write "How Do I Get a Refund from Walmart?"?

After thousands of WalMart customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Walmart? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WalMart if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for WalMart Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like WalMart in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Walmart? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
Viewed 367,805 times
Return Walmart item
Walmart refund online
Walmart refund in-store
Refund a Charge
customer service
Refund a Charge
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!