If you got your Walmart order and found that it was missing items or parts, a mistake might have been made. However, the order might not be a mistake, either. Sometimes, different items are shipped from different warehouses, so they will come in their own deliveries on different dates. To find out if this has happened with your order, follow these instructions:
From there, you will be able to tell whether or not your order has been sent in multiple shipments. If it has, then all you have to do is sit back and wait for your other order(s) to arrive. If you find that your order was sent in one shipment, then you know that something has gone wrong. In that case, you are going to need to make a return. Follow these instructions:
If "Return to Store" is not an option at this point, you have to return the item by mail. In that case, you will have to:
Walmart will send a replacement item if possible, and issue you a refund if a replacement is not possible.
If "Return to Store" is an option after selecting "Replacement," then follow these instructions:
They will replace the item if possible, and refund you otherwise.
If you have any further problems with your incomplete shipment, you can call Walmart's customer service number. You can find it here.
After thousands of WalMart customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Walmart Order Is Missing an Item? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WalMart if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like WalMart in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Walmart Order Is Missing an Item? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies