What Should I Do When Walmart Delivery by Usps Is Missing?

When your Walmart delivery by USPS goes missing, you have the option to file a claim with Walmart and the USPS to try to locate the missing package. Walmart also provides some tips on how to locate a package that was delivered before you contact customer support, such as checking with neighbors or other household members, looking around the area and confirming shipping. USPS can also track missing packages through its system to see if the item was erroneously marked delivered.

You've purchased items from Walmart and selected your shipping method to have the product delivered to your house. You were advised your package will come from USPS, but the delivery never arrived. What steps do you take next? What should you do when your Walmart delivery by USPS is missing? You can learn more about Walmart delivery by contacting customer support here, and below are steps to take when your USPS delivery is missing.

What To Do When Your Walmart Delivery Is Missing

Steps Walmart Recommends

When your Walmart delivery by USPS is missing, Walmart recommends you take the following steps first:

  1. Make sure you've checked around the delivery location to see if the package or packages are in a different spot.
  2. Recheck the delivery confirmation to make sure it is listed as delivered.
  3. Ask around. Someone in the home may have already brought the delivery inside, or a neighbor may have received it by mistake.
  4. Make sure the address you have saved in your Walmart profile is the correct one.
  5. Sometimes a package can be marked delivered when it is still in transit, so if the package has not arrived in a couple of days, you can contact Walmart customer support here.
  6. You can also file a claim by hitting the "Contact Us" button on the page and submitting your lost package claim. Walmart recommends you wait two days to make sure the item was not marked delivered early before submitting a claim.

Checking With USPS

When your Walmart delivery by USPS doesn't show up at your door, but you were emailed or texted it was delivered, you also have the option to contact USPS by doing the following:

  1. Open the USPS website on your computer or device.
  2. Enter the tracking number provided in your confirmation email when your order was shipped.
  3. If it is showing delivered, but you don't have it, scroll to the bottom of the page and click the "FAQs" link under "Helpful Links."
  4. Select "Where's My Package" under the "Missing, Late or Damaged" heading.
  5. Submit a service request via email by clicking the link provided on the page.
  6. USPS will try to locate the package and, if unsuccessful, will direct you to make a police report since the package may have been stolen.

You may be eligible for a refund from Walmart, but you must submit a claim online to process the refund. In addition, both Walmart and the USPS recommend taking steps to locate the package by checking thoroughly around your home or business, confirming the shipping address, and other methods before submitting a claim to ensure the package was not moved inside by someone else or was picked up by a helpful neighbor for safekeeping. For more information or assistance, contact Walmart customer support here.

Why Did GetHuman Write "What Should I Do When Walmart Delivery by Usps Is Missing?"?

After thousands of WalMart customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Should I Do When Walmart Delivery by Usps Is Missing? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WalMart if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for WalMart Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like WalMart in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Should I Do When Walmart Delivery by Usps Is Missing? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 months ago
Updated 2 months ago
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MIssing Walmart USPS package
missing Walmart delivery

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