What's the Best Way to Get a Refund from Walmart?

It might be a daunting task to get a refund for goods once you've bought them. That's why GetHuman helps in solving service problems such as reimbursements by providing simple DIY guides. Additionally, we have a directory of contacts for the customer care team of big companies such as Walmart. We aim to help consumers share their service experiences in a bid to reform the client service departments.

Shopping lovers can attest to how convenient it is to purchase goods online. Thanks to technology, retailers have turned their operations online and made their work easier. Walmart is a multinational retail agency that takes advantage of online markets. It operates various discount department stores, hypermarkets, and grocery shops.

The corporation allows consumers to shop goods in categories to make the shopping experience seamless. The departments include electronics, beauty, sports, baby items, art supplies, and many more. After purchasing goods, clients may want to return items for a refund due to one reason or another, and Walmart allows you to do so.

If ever you need to get a reimbursement from the corporation, you ought to start the return process first. Below is a detailed description of the steps you can take to get a refund from Walmart.

The process

Customers who are seeking a refund can do so via the company's website or app. To begin:

  1. Open Walmart's website or mobile app and then click on Account
  2. Sign in to your Account
  3. Locate your order
  4. Tap on "Have an Item Issue"
  5. Choose the order you want to send back and get a refund
  6. Follow the steps or system prompts to complete the return and refund process

You may have to return some items to a Walmart store. Drop the products at the customer service desk of any Walmart location, and the staff will help in processing your refund. After the process is complete, you should wait for three to five business days for the funds to reflect in your Account. (Note that returns will be submitted to your original form of payment, including in-person for cash)

Sometimes the DIY method may prove futile. When that happens, you can turn to the customer service department. There are various ways of getting hold of the agents, and some of them include:

Phone number

With Walmart's customer service toll-free phone line, consumers can easily reach out to the customer care department. Phone conversations are an ideal way of getting assistance since you can comprehensively address your issue when speaking to the company's representative. The agent will assist you with the refund problem and help with any underlying issue you may have regarding Walmart's services. You can also get essential tips on how to deal with issues in the future.

Online help desk

If you're not a fan of phone conversations, the online help desk might be the place to turn to for help. At this platform, all you have to do to address your problem is choose a help topic from the page and wait for an agent to reach out to you. You can then communicate with the staff member via chat and request assistance with your refund problem. And with a written record of events, you can refer to the conversation in the future whenever you face a similar issue.


The power of social media is an undeniable force. So you can consider using Walmart's Facebook page as an option to seek help from the customer service team. The agents may respond quicker than you expect and provide a solution to your problem.

Why Did GetHuman Write "What's the Best Way to Get a Refund from Walmart?"?

After thousands of WalMart customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What's the Best Way to Get a Refund from Walmart? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WalMart if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for WalMart Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like WalMart in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What's the Best Way to Get a Refund from Walmart? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated 2 years ago
Viewed 1,681,239 times
Get a refund from Walmart
Seek reimbursement from Walmart
Refund a Charge

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!