There are numerous reasons why you may want to file a complaint with Wayfair. You may receive damaged or defective goods. You may also receive the wrong item or your order may be missing several parts. There may be a problem with your payment or unwarranted charges to your account.
Whatever the reason, it is good to know that you can file a complaint with Mayfair and get the issue sorted as quickly as possible. There are several methods to file a complaint with Wayfair depending on the urgency of the matter. Some avenues are better for urgent matters while some are more time consuming. The following are the options you can take to file a complaint with Wayfair:
Lucky for Wayfair customers, they do have a phone number where bereaved customers can get help. The line is open 24 hours a day, 7 days a week all year round so there is help aplenty.
However, the best time to call is about 8:15 a.m. the average wait time on the call is 10 minutes though it can be as long as 15 minutes. This is the best option to file a complaint as you will be talking to a live customer care agent. The amount of respect and clarity with which you file the complaint will go a long way in aiding its resolution. You can get the customer care number at GetHuman.
Another prominent way to file a complaint with Wayfair's customer care is through a live chat with Wayfair agents. Live chats have the advantage of real time consultation just as with a phone call but slower and in text. Live chat agents tend to be very helpful. Wayfair's live chat option is only available from Monday to Friday beginning from 9a.m to 5p.m EST.
You only have to wait for several minutes to get a response from a live chat agent. Ensure your spelling and grammar is correct to file a comprehensive complaint. You can find a link to the live chat on GetHuman.
Wayfair also have a customer service email through which you can file a complaint. The advantage of sending an email to customer service is that you can be as descriptive as you want. However, do not write a thousand-word article on the problem. The disadvantage of using an email to file a complaint is the lengthy response time.
It will take an average of 28 hours to get a response if you use this method. You can expect the replies to arrive from Monday to Friday beginning from 9a.m to 5p.m EST. Spelling and grammar is also crucial to passing along your message in this avenue. You can find the email at GetHuman.
Wayfair also has an online help desk. You should only file a complaint in this manner if it's a highly complex issue and it is not urgent. The reason is that it takes roughly 100 hours to get a solution in this way. You can find the link to the Help Desk at GetHuman.
A common way to file complaints with Wayfair is through their social media pages. The company recognizes how vital their social media presence is and they usually respond swiftly to complaints presented in this fashion. Social media has a big advantage due to the sheer number of complaints on the pages.
You will very likely find a fix to your complaint on these platforms. However, if you cannot find one, you can comment on a relevant post or tweet and briefly but clearly file your complaint with WayFair. The complaints made through social media typically get a response within a day. You can find links to the social media pages on Wayfair's website.