How Do I Get a Refund from Wayfair?

This article describes the process of getting a refund for a purchase you made from Wayfair. Wayfair's refund policy is described, and detailed instructions for returning your purchase and getting a refund are provided. Different return options are discussed, and instructions given for each type. Different refund options are discussed as well.

If you are not satisfied with an item that you purchased from Wayfair, you should easily be able to return it for a refund, in most cases. Read on to find out how.

Wayfair Refund Policy

Wayfair's refund policy is a fairly lenient one. If you are not satisfied with your purchase for any reason, you can get a refund if you return it within 30 days of the date of delivery. All returned items must be in their original condition and returned in their original packaging. Your shipping costs on the returned items will not be refunded. You can receive your refund as a store credit applied to your Wayfair account or as money refunded by the payment method you used for purchase. Store credit refunds will be processed within 1 business day of receipt of the returned item. Other refunds will take 3 to 5 days for processing. Clearance items, items that were purchased with gift cards, personalized items, items that were purchased as part of a discount bundle, and any item marked 'Non-Returnable' are not eligible for refunds.

How to Return an Item for Refund

  1. Go to Wayfair's home page.
  2. Click on the Login link in the navigation bar at the top of the page.
  3. Log in to your account.
  4. Go to My Orders.
  5. Locate the order you want returned.
  6. Click on the "return" link underneath that item.
  7. Select your preferred method of refund: store credit or original payment method.
  8. Select a shipping method for the return. If you select FedEx or UPS, Wayfair will send you a return shipping label to use and help you find a nearby shipping center.
  9. Print out the shipping label, if applicable.
  10. Take the item to the shipping center of your choice and mail it.

Alternatively, if you can't get to a shipping center, in place of selecting a shipping method in step 8, you can arrange for a courier pickup. Wayfair will arrange for your item or items to be picked up by a courier from FedEx, UPS, or the Post Office, arranged through the Parcel Money courier tool. This is also a convenient option to choose when you are returning furniture or other heavy packages. Weight limit is 70 pounds per package.

If you have any questions or concerns about whether your items qualify for a refund, or if you need help with the return process, you can contact Wayfair's customer service. They have phone, chat, email, and forum help options.

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Summary:

This article describes the process of getting a refund for a purchase you made from Wayfair. Wayfair's refund policy is described, and detailed instructions for returning your purchase and getting a refund are provided. Different return options are discussed, and instructions given for each type. Different refund options are discussed as well.

Why Did GetHuman Write "How Do I Get a Refund from Wayfair?"?

After thousands of Wayfair customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Wayfair? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Wayfair if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Wayfair Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Wayfair in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Wayfair? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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