The last thing you want is to return something you bought from Wayfair. Their products can be the perfect fit for your home. You forfeit a product you had chosen and also pay the unnecessary return shipping costs.
Before returning anything to a Wayfair seller, it is important that you understand Wayfair's return policy. Since you have to pay for the return shipping cost, it may be a good idea to search for competitive price quotes from different couriers.
Wayfair return policy
Wayfair's return policy clearly states that a customer can return a package within 30 days of receiving it if it does not meet your standards. However, the package needs to be returned in its original condition and packaging for it to be accepted.
There are a few items whose return Wayfair will not accept. These items include clearance items, gift cards, personalized items, bundled products sold at discount rates, items that have already been assembled and goods marked 'non-returnable' on the sale page.
You can return a bundle of discounted items if they are in their entirety. You can also return damaged and defective products to Wayfair.
Wayfair does have special return policies for some items and special purchases such as:
All mattresses from Wayfair have a 100 day free trial period. If you still do not like the mattress after 100 days, then you can return it for a refund or a replacement. You can only return one mattress per order.
Wayfair return policy on large appliances is that you can return them within 30 days if the appliance has not been installed and provided it is returned in its original packaging and condition. Some sellers will require you to pay them a restocking fee but this rarely happens.
In order to return a large appliance to Wayfair successfully, you should do the following as soon as it arrives:
Don't accept the delivery if you find any of the three issues above.
Wedding registry policy
Items on a wedding registry can be returned to Wayfair at no cost in exchange for store credit as long as they are returned within 90 days of the wedding. To initiate a wedding registry return on Wayfair, call a Registry Specialist with the product details, order number and reason for the return.
Extended Holiday Policy
Any holiday gifts purchased on Wayfair between November 1 and December 31 can be returned as long as it is before January 31.
How to return an item to Wayfair
You can return an item to Wayfair through the following process:
If you have any problems returning an item to Wayfair, you should call their customer service team whose contact information can be retrieved from GetHuman.
After thousands of Wayfair customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return Something to Wayfair? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Wayfair if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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