How Do I Track My Order with Wayfair?

Lucky for you, Wayfair allows you to track the orders every step of the way. with these helpful tips.

Wayfair has great products that you can order from their website. Your package reaching its intended destination is another thing all together.

Lucky for you, Wayfair allows you to track the orders every step of the way. The website has a process in place through which you can track the exact location of your order. The process includes the following steps:

  1. Launch your web browser and open the Wayfair website
  2. Log in to your Wayfair account if you have one. If you don't have one you will be prompted to input the email address with which you placed the order
  3. Go to 'My Orders' where you will see an estimated time of arrival on your order. Each item in the order will have all the information you need including its current status and estimated time of arrival.
  4. If you want to find out the exact location of your package, click 'Track Your Package'
  5. On the 'Track your package' page, you can decide whether to get updates about the status of your order in real time through text notifications. Wayfair will send you an email immediately the order is shipped including all the tracking details.

When checking the estimated delivery time on a Wayfair package, it is important to know that the dates will vary depending on whether the order is a small or a large item.

For small items, the estimate delivery time indicates the date which the package will arrive at your doorstep. For large items, the estimated delivery time indicates the time the package will arrive in your area.

The other method through which you can track an order is by asking Wayfair's customers service to do it for you. They will check their system and give you the exact location of the order. You can contact Wayfair customer service through any of the following means:

Phone Number

Wayfair has a phone number that customers can call to track their orders. The line is open 24 hours a day, 7 days a week all year round so you can call at any time. The usual wait time on the call is 10 minutes though it can be as long as 15 minutes. This is the best way to track an order through a live customer care agent. You can get the customer care number atGetHuman.

Live Chat

Another effective way to track an order with Wayfair's customer care is through a live chat with Wayfair agents. Live chats are like phone calls but slower and in text. Wayfair live chat agents are really helpful. Wayfair's live chat option is only available from Monday to Friday beginning from 9a.m to 5p.m EST. You only have to wait for several minutes to get a response from a live chat agent. You can find a link to the live chat on GetHuman.


Wayfair also have a customer service email through which you can track an order. The advantage of sending an email to customer service is that you can be as descriptive as you want. The downside to using an email to track an order is the unbelievably long response time. It will take an average of 28 hours to get a response if you use this method. You can expect the replies to arrive from Monday to Friday beginning from 9a.m to 5p.m EST. You can find the email at GetHuman.

Help Desk

Wayfair also has an online help desk. You should only track an order in this way if it's a highly complex issue and it is not urgent. The reason is that it takes roughly 100 hours to get an answer from the help desk. You can find the link to the Help Desk at GetHuman.

How Do I Track My Order with Wayfair?

Why Did GetHuman Write "How Do I Track My Order with Wayfair?"?

After thousands of Wayfair customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Order with Wayfair? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Wayfair if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Wayfair Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Wayfair in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Track My Order with Wayfair? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
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Track an Order
wayfair account
order tracking
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Track an Order
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