Wayfair has great products that you can order from their website. Your package reaching its intended destination is another thing all together.
Lucky for you, Wayfair allows you to track the orders every step of the way. The website has a process in place through which you can track the exact location of your order. The process includes the following steps:
When checking the estimated delivery time on a Wayfair package, it is important to know that the dates will vary depending on whether the order is a small or a large item.
For small items, the estimate delivery time indicates the date which the package will arrive at your doorstep. For large items, the estimated delivery time indicates the time the package will arrive in your area.
The other method through which you can track an order is by asking Wayfair's customers service to do it for you. They will check their system and give you the exact location of the order. You can contact Wayfair customer service through any of the following means:
Wayfair has a phone number that customers can call to track their orders. The line is open 24 hours a day, 7 days a week all year round so you can call at any time. The usual wait time on the call is 10 minutes though it can be as long as 15 minutes. This is the best way to track an order through a live customer care agent. You can get the customer care number atGetHuman.
Another effective way to track an order with Wayfair's customer care is through a live chat with Wayfair agents. Live chats are like phone calls but slower and in text. Wayfair live chat agents are really helpful. Wayfair's live chat option is only available from Monday to Friday beginning from 9a.m to 5p.m EST. You only have to wait for several minutes to get a response from a live chat agent. You can find a link to the live chat on GetHuman.
Wayfair also have a customer service email through which you can track an order. The advantage of sending an email to customer service is that you can be as descriptive as you want. The downside to using an email to track an order is the unbelievably long response time. It will take an average of 28 hours to get a response if you use this method. You can expect the replies to arrive from Monday to Friday beginning from 9a.m to 5p.m EST. You can find the email at GetHuman.
Wayfair also has an online help desk. You should only track an order in this way if it's a highly complex issue and it is not urgent. The reason is that it takes roughly 100 hours to get an answer from the help desk. You can find the link to the Help Desk at GetHuman.
After thousands of Wayfair customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Track My Order with Wayfair? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Wayfair if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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