At this time, there is no way to merge two Wayfair accounts. However, you can delete one of your accounts, transfer any points or balances to your other account, or use different devices or browsers for each account to help keep track of them. If you have questions or concerns about your multiple accounts, you can contact Wayfair's customer service team for help.
Over the years, Wayfair has become a one-stop-shop for all things home. Along the way, they have made it easy and convenient for their customers to shop with them however they want - whether through their website, mobile app or phone.
With all of these different ways to shop, it's not surprising that some customers may end up with more than one Wayfair account. Maybe they created a second account by accident, or maybe they started shopping with Wayfair through a different channel (like their mobile app) and didn't realize they already had an account.
Whatever the reason, if you find yourself in this situation, you may wonder, can you merge two Wayfair accounts? We explore this question below.
At this time, Wayfair does not offer a way to merge two accounts. However, if you have multiple accounts, Wayfair suggests using the account with the most recent activity. They also recommend that you update your contact information (like your email address and shipping address) to be the same across all your accounts to make it easier for you to shop with them.
If you have questions or concerns about your multiple Wayfair accounts, you can contact their customer service team for help.
If you cannot merge your accounts, a few options are still available to help you keep track of your orders and manage your account more easily. For example:
If you want to keep your most recent account and don't need any information from your other account (like order history), then you can delete your old account. To do this, log into the account you want to delete and go to the "My Account" page. Then, select "Close My Account" from the bottom of the page.
Before you delete your account, Wayfair recommends that you save any information you need, like order numbers and product names/numbers. Once you close your account, you will no longer have access to this information.
If you have a balance in one of your Wayfair accounts that you want to use, you can transfer it to your other account. To do this, log into the account with the balance and go to the "My Account" page. Then, select "Gift Cards & Rewards" from the menu and scroll down to the "Transfer Points" section. From here, you'll be able to enter the email address associated with your other account and transfer your points to that account. You can call customer service to have them help you with this process if needed.
If you find it difficult to keep track of multiple accounts, one way to make it easier is to use different devices or browsers for each account. For example, you could use your laptop for one account and your phone for another. Or, you could use Google Chrome for one account and Safari for another. This way, you can easily tell which account you're logged into based on which device or browser you're using.
After thousands of Wayfair customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Is It Possible to Merge Two Wayfair Accounts? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Wayfair if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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