Online shopping is a convenient option for those who don't want to get out in traffic, but sometimes your package is delayed or missing. Following a few tips, such as verifying your delivery address and checking the backdoor, can ease the stress. Contacting the carrier or the retailer's customer service will always remain an option.
Wayfair, originally founded in 2002, is an online retailer specializing in furniture and home goods. Today, its products have been expanded to the UK, Germany and Ireland. Wayfair also operates five retail websites under its brand. The company keeps up with the global demand for its products by utilizing various shipping methods including the United States Postal Service, or USPS. What do you do if your order is missing? Luckily, you do have options to resolve this problem.
According to the retailer, most packages show up within six days, but you should verify the shipping address before completing the order. To do this, log into your account and review the Deliver to section on the My Orders page.
A second option is to check around your home, building, or with neighbors; your package may have been left near a backdoor, hidden away from sight.
If your order wasn't delivered to your door but was marked delivered, try checking the mailbox. It's possible that the delivery person thought your package would fit in your mailbox and be more secure until your return home. You might also find a USPS notice of delivery that will show you the next steps.
Retailers such as Wayfair warn against false scans that show the status as delivered when it's still in transit to you. The most important thing you can do is wait.
If you have tried everything else first, your best option is to open a claim with the carrier or reach out to Wayfair directly regarding your lost package. Wayfair's customer service agents are available daily Monday through Friday from 8 am until Midnight, Saturdays 8 a.m. until 8 p.m., and Sundays 9 a.m. until 6 p.m. EST.
After thousands of Wayfair customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Should I Do When Wayfair Delivery by Usps Is Missing? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Wayfair if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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