How Do I Recover My Blocked Wechat Account?

If you're a WeChat user, you should be familiar with the WeChat rules and regulations to avoid getting your account blocked. Upon violating them, your WeChat account is bound to be blocked, in some cases, even permanently. Now you know how to unblock your WeChat account and how to prevent it from happening again.

It's very annoying to find that you've been locked out of your WeChat account. The good news is, often, the damage can be undone. You can easily recover your WeChat account.

However, sometimes you may be following the procedure, but your account remains blocked, leaving you wondering what to do. Well, don't despair. Read on to learn why WeChat accounts get blocked and what you can do to recover a blocked WeChat account.

Reasons Your WeChat Account Could Be Blocked

First, knowing the cause of the problem will help you avoid getting your WeChat account blocked. Below are the most common causes of WeChat account blocking:

  • You downloaded WeChat from an unofficial channel.
  • The phone number used to login or register your WeChat account is fake or provided by virtual network operators.
  • Your account is reported to send and share lewd or violent content, scams, annoying ads and inappropriate rumors.
  • You've been reported by various users a number of times.
  • Malicious plug-ins on your phone that endanger your WeChat account security, for example, Bluestack and Andy.
  • Your account being suspected of suspicious activity like tricking people and hacking their accounts.
  • Your WeChat account phone number is acting abnormally.

Recovering a Blocked Account

Sometimes you may adhere to all WeChat rules and procedures but still, find your account getting blocked. In such cases, follow the following steps to recover your WeChat account:

1. Install the Official App From the Official Wechat Web Page

As mentioned before, having an unofficial WeChat could lead to your account being blocked. To solve, follow the two simple steps:

  • Begin by uninstalling your current WeChat app.
  • Then re-install your WeChat app from the official WeChat page or download it from either Play Store or Apple Play Store.

2. Use the WeChat Verification Code Online

If your current phone number is linked to your WeChat account, you can use the online verification code to recover your WeChat account.

Go to the WeChat support page to get the verification code. Fill in your WeChat account details, such as the account ID, country, phone number (where the verification code is sent) and the CAPTCHA characters required.

You'll receive the verification code within 24 hours.

3. Contact the WeChat Support Team

If the above methods don't unblock your account, consider contacting the WeChat support team. Here you'll be needed to fill in your email address and precisely describe your issue and how you would like it fixed.

This method of unblocking may take a while and may need more patience.

4. Recover WeChat Account By Appeal on Phone

If you're unable to login to your WeChat account because you forgot your password or the email address, phone number, and account ID linked to your WeChat account fail to work, follow the steps below to recover your account.

  • On the Login screen, click on the "Unable to login" section located at the bottom.
  • Request password retrieval after agreeing to the terms and policies.
  • Fill in the feedback information. Within 24 hours, you'll receive the results on whether your appeal was approved by text message.
  • If your request is approved, you'll be provided with login details that you'll use to login to your account. You can later change these details.
How Do I Recover My Blocked Wechat Account?

Why Did GetHuman Write "How Do I Recover My Blocked Wechat Account?"?

After thousands of WeChat customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Blocked Wechat Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WeChat if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for WeChat Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like WeChat in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Blocked Wechat Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 2 years ago
Updated a month ago
Viewed 1,310,031 times
Disabled WeChat´╗┐ account
shut WeChat account
Closed WeChat account

What customers are saying about this and similar problems

Cambie mi equipo de tel*fono, habitualmente entraba con inicio de sesion con Facebook p...
Help me recover my old account which was use by the hacker and
Help me recover my old account which was use by the hacker
hello sir*mam, i want to restore my chat data, which is cleared by mistake with the opt...
hello sir*mam, i want to restore my chat data, which is cleared by mistake with the opt...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!