How Do I Recover My Wechat Account?

This simple guide outlines how WeChat users can recover their accounts either via SMS or using their email address. If you would like to use WeChat, but need to recover your account before doing so, this article could be of use to you. The guide explains how to access the WeChat app, how to recover your account via SMS or email, and what steps to take if these tips do not work.

If you are a WeChat user, but you have forgotten the password that you used to log into your account, this guide will help you.

You use WeChat because it is a great online alternative to text messaging and the app is easy to use. However, you have tried to log into your account and cannot remember your password, so you need to recover your WeChat account. Fortunately, recovering your WeChat account is an easy process that can be completed via SMS or email.

To discover the easiest way to recover your WeChat account, read this helpful article.

Recover Your WeChat Account Via SMS:

Visit the WeChat App:

The easiest way to recover your WeChat account is via SMS. To so do, simply open the WeChat app on your mobile device and click on the 'Login' button at the bottom of the home screen.

Then, select your region and enter the mobile number that is associated with your telephone. To continue, click on the 'Next' button. Then, rather than using your password to log in, select the 'Login Via SMS Verification Code' hyperlink.

You should now receive an SMS text message to the telephone number you have used to sign in. Enter the code as advised and click on the green 'Log In' button at the bottom of the screen.

Now, you can log in.

Reset Your Password:

Once you have successfully logged in using your SMS code, use the 'Set Password' option to change your password to something you can remember.

Enter your new password as outlined in the app and click the 'Done' button in the top righthand corner of the screen.

You will now be able to log in using your new password.

Recover Your Account Using Your Email Address:

Recovering your account via SMS is the easiest way to regain access to WeChat. However, if you would prefer to recover your account using the email address you used to sign up, this is also possible.

Visit the WeChat App:

First, visit the WeChat app and click on the green 'Login' button on the home screen. Then, when you reach the login screen, click on the 'Login Via WeChat ID/Email/QQ ID' hyperlink underneath the 'Mobile Number' entry box.

Then, on the next screen, select the blue 'Unable to Log In' option. You then need to select the 'Email Linked' option, enter your email address, and tap the 'Next' button.

Shortly afterward, you should receive an email to your linked account. Open the email and follow the password reset instructions provided to recover your account. Once you have completed this process, you will be able to sign in to your WeChat account.

If These Steps Do Not Work

If after carefully following the step in this guide you still can not recover your WeChat account, you will need to contact the WeChat customer service team. The WeChat customer service representatives will be able to help you access your account and recover your password.

The customer service contact details for WeChat can be found on either the company website or the GetHuman Website.

Why Did GetHuman Write "How Do I Recover My Wechat Account?"?

After thousands of WeChat customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Wechat Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WeChat if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for WeChat Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like WeChat in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Wechat Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 9 months ago
Updated 9 months ago
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