How Do I Recover My Wechat Account?

This article talks about how you can recover your WeChat account if you have forgotten your WeChat password. Detailed instructions about using your phone to reset your WeChat password via a verification code are provided. Instructions on reinstalling the WeChat app if the previous method fails are provided as well.

WeChat is one of the most popular messaging and mobile payment apps around. However, with the large number of online accounts modern people have, it's easy enough to forget the password to one of them. If you use WeChat but have forgotten your WeChat password, this help guide will show you how to recover your account.

Using Your Phone

If you have your phone nearby, the easiest way to recover your account is via text message. Just follow these instructions:

  1. Open the WeChat app.
  2. Click on the 'Login' button located at the bottom of the screen.
  3. Under ID Type, select "phone number."
  4. Select your country.
  5. Enter your phone number. You will be sent a text with a verification code.
  6. Try to log in again, but select the Login Via Verification Code rather than using your password.
  7. Enter the verification code.
  8. Complete the Captcha.
  9. Select Set Password.
  10. Enter a new password.
  11. Click on the Done button.

Reinstalling the App

If you are not able to reset your password, you can try reinstalling the app after you have wiped out all of the WeChat data on your mobile device. Follow these instructions:

  1. Close the WeChat app.
  2. Open the Application Manager on your mobile device.
  3. Select WeChat.
  4. Delete the data and cache files.
  5. Uninstall the WeChat app.
  6. Restart your mobile device.
  7. Reinstall the WeChat app. Now that all of the old data associated with it has been deleted, you can log into it using the password you set up on the new installation.

If you cannot recover your WeChat account using either of the methods described above, you will have to contact WeChat's customer service division. A representative should be able to help you regain access to your account. It has no customer service phone number, just an email option.

Why Did GetHuman Write "How Do I Recover My Wechat Account?"?

After thousands of WeChat customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Wechat Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WeChat if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for WeChat Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like WeChat in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Wechat Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 9 months ago
Updated 9 months ago
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