WeChat is one of the most popular messaging and mobile payment apps around. However, with the large number of online accounts modern people have, it's easy enough to forget the password to one of them. If you use WeChat but have forgotten your WeChat password, this help guide will show you how to recover your account.
Using Your Phone
If you have your phone nearby, the easiest way to recover your account is via text message. Just follow these instructions:
Reinstalling the App
If you are not able to reset your password, you can try reinstalling the app after you have wiped out all of the WeChat data on your mobile device. Follow these instructions:
If you cannot recover your WeChat account using either of the methods described above, you will have to contact WeChat's customer service division. A representative should be able to help you regain access to your account. It has no customer service phone number, just an email option.
After thousands of WeChat customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Wechat Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WeChat if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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