WeChat: How do I recover my account?

A simple 5 step guide for solving this common WeChat problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password
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Here is a link to recover your WeChat account: https://support.wechat.com/cgi-bin/mmsupport-bin/readtemplate?t=weixin_unlock_self&step=0 Step 1: Enter your phone number
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Step 2: Enter your phone number again in the other blank space
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Step 3: Type in Captcha code
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Step 4: Retrieve code for reset via text message
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Step 5: Reset password and sign in on the WeChat app. Hopefully this helped you recover your WeChat account
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Author:The GetHuman TeamJanuary 15th, 2016

About this Step by Step Guide

After thousands of WeChat customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: WeChat: How do I recover my account?; To get a password to login to my wechat account; How can I recover my WeChat account information?; My wechat is not working. It keeps asking me to repair but when I click repair it'll just crash.; Apple issued me a new *iPhone *s, in re downloading weechat app same thing went wrong my acc wase...; got new cell number and forgot wechat password... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 19 minutes to get through these steps according to other users, including time spent working through each step and contacting WeChat. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for WeChat Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like WeChat that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I recover my account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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