What Do I Do If My WeChat Isn't Working?
WeChat customers not only benefit from connecting with family and friends but could also use social media to brand and advertise their products. It is thus imperative that their accounts are accessible at all times to ensure smooth operations. If your WeChat isn't working, you could look for guides in GetHuman to assist with faster access to customer service. GetHuman also shares experiences and information in general amongst customers of large companies, including WeChat.
Advances in technology have led to newer and cheaper means of communication throughout the globe. Thanks to the internet and computer technology, social media has simplified human interactions and cemented access to information and current affairs.
Developed by Tencent, WeChat, initially named Weixin, is a Chinese messaging, mobile payment, and social media app. The app is an excellent example of using technology to promote cultural integrations and sharing ideas. WeChat is available on various platforms, including Windows Phone, Symbian, BlackBerry, and iPhone and Android.
At times, customers may encounter challenges when accessing their WeChat accounts, thus missing out on the chance to connect with family and friends. Some challenges could be due to the application itself, while others could result from the user.
The most common scenarios that could lead to your WeChat not working include forgetting the login password, logging in from a new device, outdated app, and failure to receive verification code. If your WeChat isn't working, here are a few tips that you could try out.
What do I do if my WeChat isn't working?
Caches are useful tools that help you with a quicker browsing experience. Like in web browsers, clearing app data and cache comes in handy to restore normal operations. This is because some old caches could become corrupted, causing your WeChat app to experience problems
To clear cache and data:
- Go to Settings
- Tap on App Manager or Apps on some devices
- Find WeChat and tap on it. It could be in the Downloaded tab
- Choose a suitable option, either Clear cache or Clear data
- Launch the app again
It is prudent that you uninstall WeChat and reinstall it. Ensure that you download the app from the officialGoogle Play Store for Android devices and the Apple App Storefor iPhones. You could also upgrade your WeChat app to the latest version since you could encounter problems when using an old version.
Forgetting your WeChat Login Password
In most cases, you could be used to automatic login from your devices. You'll likely forget your WeChat password once prompted, especially after a long time during login. Not to worry, though. You can reset your WeChat password as follows.
- From the app login page, hit 'Forgot password?'
- Tap on 'Request Retrieval'
- Tap 'Confirm' to submit your request. Ensure that your SIM card is installed correctly for you to receive an SMS with a new passcode
- Login to your account using the new password
- Link your email address, phone number, or QQ account to your WeChat and enjoy connecting with your friends once again
Failure to scan the QR code
If you prefer to log in and use WeChat without using your phone, you'll be prompted to scan the QR code to log in to the web WeChat on the computer. At times you could encounter problems when scanning this code, and here are a few things that you could try.
- Check your browser and if need be, update it to the latest version. This enables it to support the QR code
- You could also adjust your computer screen brightness to suitable levels allowing your phone camera to scan the code effectively
- Ensure that your internet connectivity is good
Alternative Method
If your WeChat still isn't working, you could consider contacting the WeChat customer service team or online support by visiting the WeChat Help Center.
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Why does GetHuman Write How-to Guides for WeChat Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like WeChat in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My WeChat Isn't Working? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.