How Do I Cancel My Weight Watchers Account and Get a Refund?

Weight Watchers is an excellent tool to managing your weight loss goals and maintaining your health, but certain tools don't work for everyone, and that's okay. With WW, you don't have to keep paying for something that's not fully benefiting you. You can cancel your membership online or use the MPCP for Monthly Pass memberships, or follow the provided instructions on your Savings Plan coupons to receive a refund, minus fees, for the unused coupons.

The internet has given rise to many useful tools to benefit almost anyone with access. One such service is the online fitness or weight loss plan, and one company offering online weight-loss memberships is Weight Watchers, or WW. But what if WW isn't right for you? You can cancel your account and even receive a refund in some cases. This guide will advise you of cases when you would receive a refund as well as how to cancel your WW membership.

When Is a Refund Given

Weight Watchers policy on refunds depends on the type of membership and its duration. Generally speaking, a full refund is given only if you cancel within 5 days of purchasing the plan, or cancelling your membership after being billed ahead of time for the next month in a monthly membership.

  1. You may receive a partial refund if your monthly membership is cancelled because of pregnancy, medical reasons, or if you move more than 15 miles from a meeting location, or if a Workshop location closes and there's none available within 5 miles of your new home or the closed workshop.
  2. Partial refunds are also given if you purchase WW meetings fee savings plans coupons but are no longer able to use them due to canceling your meetings membership.

Cancelling Your Membership

  1. For the Monthly Pass, go to Or ask the receptionist at your meeting for the Monthly Pass Cancellation Policy brochure. Follow the instructions to cancel and receive any refund.
  2. For coupons, follow the directions printed but keep in mind that your refund is prorated based on how many meetings you attended and will incur a $20 administrative fee for cancelling. The coupons are valid up to one year but no refunds are available after they expire.
  3. Lifetime memberships are complimentary and come with guidelines to be maintained in order to remain a lifetime member, so there are no refunds available in this scenario.
  4. WW can be contacted can be contacted here if you have any questions.

When You Can Expect Your Refund

Credit cards are 7-10 business days and checks are 2-4 weeks.

How Do I Cancel My Weight Watchers Account and Get a Refund?

Why Did GetHuman Write "How Do I Cancel My Weight Watchers Account and Get a Refund?"?

After thousands of Weight Watchers customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Weight Watchers Account and Get a Refund? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Weight Watchers if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Weight Watchers Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Weight Watchers in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Weight Watchers Account and Get a Refund? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Weight Watchers

Asked 3 years ago
Updated 2 years ago
Viewed 595,728 times
Weight Watchers
WW cancellation and refunds policy
Help with cancelling WW and getting a refund
weight watchers refund

What customers are saying about this and similar problems

I need to cancel my membership and I can’t do it online
I need to cancel my membership and I can’t do it online
Need help with my Weight Watchers wellness wins free magazine voucher. When I go to th...
having great difficulty accessing the website to redeem my poins for magazines. points...
Want to opt out of cookies. I press opt out and nothing happens so I would like some he...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!