How Do I Get a New Atm Card from Wells Fargo?

This article describes what to do if your Well Fargo debit/ATM card has been damaged, lost, or stolen. It provides instructions on freezing the card if you suspect any fraudulent charges have been made with it. It also provides instructions on how you can order a new card and even get it expedited.

Dec 9, 2022

If your Wells Fargo debit card was lost, stolen, or damaged then you need to get a replacement card as soon as possible. Fortunately, it's quite easy to do. Read on to learn how.

Check Your Account

If your card was lost or stolen, you need to check your account to see if there has been any suspicious activity that suggests that somebody is making fraudulent charges. If you find charges that you didn't make, write down the amount of the fraudulent charges, the dates they were made on, and all of the merchants' names. Then contact the bank to put a freeze on the card. The fastest way to do this is by following these instructions:

  1. Go to the Wells Fargo home page, or open the Wells Fargo Mobile app.
  2. Sign in to your account.
  3. If you have multiple accounts, locate the one connected to your lost or stolen debit card.
  4. Click on the "..." icon at the top of the page. The More Services menu will appear.
  5. Click on "Turn Card On or Off."

If you find any unauthorized charges, you may not have to pay them because the bank has a liability guarantee.

Ordering a Replacement Card

There are three ways you can order a replacement debit card:

  • Call the Wells Fargo customer service line and request a new card from a representative.
  • Visit any Wells Fargo bank and request a replacement card in person.
  • Order a replacement card with the Wells Fargo Mobile app.

You should receive your new card within five to seven business days. You do not have to pay a fee for the replacement. If you need your new card faster than that, you can request they expedite the process, which they can do for $16. You should then receive your new card within three business days.

If you need any help, contact Wells Fargo's customer service. Phone, email, help desk, and chat options are available.


Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Get a New Atm Card from Wells Fargo?

Why Did GetHuman Write "How Do I Get a New Atm Card from Wells Fargo?"?

After thousands of Wells Fargo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a New Atm Card from Wells Fargo? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Wells Fargo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Wells Fargo Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Wells Fargo in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a New Atm Card from Wells Fargo? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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