If you've noticed some suspicious charges appearing on your Wells Fargo account, you should report them to Wells Fargo right away. Keep reading to learn how.
Before you make the report, check with any family members or other people who might have access to your card to see if one of them is responsible for the charges. It will save you some hassle, and possibly some embarrassment, if they are.
First, go through your account and make sure that you have identified all the suspicious charges. This will help Wells Fargo pin down what's going on with your account. To make the report, you need to call one of Wells Fargo's fraud reporting lines. If you need to report debit card, ATM, checking account or savings account fraud for personal accounts, call 1-800-869-3557.
For the same types of fraud on a small business account, call 1-800-225-5935. If you are reporting fraud on a corporate account, call 1-800-289-3557. If you are reporting credit card fraud, call 1-800-642-4720. If you are reporting fraud via one of Wells Fargo's online services such as Zelle, online bill payment, or online transfers then call 1-866-867-5568.
After you make your report, the company will investigate your account and identify all unauthorized transactions. The investigation shouldn't take more than 10 business days. If the company needs more time for its investigation, a temporary credit will be applied to your account after 10 business days.
If your fraud report involves credit card fraud, you can call 1-800-423-7618 to check on the progress of the investigation. If it involves debit card fraud, you should call 1-800-548-9554 for a progress report.
If you have any questions then you can contact a Wells Fargo customer support representative for help. You can reach one by phone or help forum.
After thousands of Wells Fargo customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report Suspicious Charges on My Wells Fargo Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Wells Fargo if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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