Westar Energy's online service request system allows customers to make service requests or report problems with their utilities. If you have a street light outage, you can report it online so Westar Energy can send electricians out to fix it as soon as possible. Westar Energy offers several ways to report outages — online, by phone and by form.
The simplest way to report an outage is through the Westar Energy website. You can find the outage reporting page under the Report Outage tab on the homepage.
Log in to your online account with Westar Energy. Go to the Westar Energy Report on the Street Lighting page. Click Report Street Light Outage in the left navigation bar on the homepage.
Enter details about your outage, including an estimate of how long it has been out. You'll need to enter the address where the light is out. You can find this information on the nearest street sign.
The address should contain three pieces of information:
Westar Energy offers a way to report outages by phone. You can call the customer service line and speak with a representative to help you navigate the process of reporting your outage.
If you see a street light that's out, you can report it to Westar Energy by using the online form. Be sure to include all pertinent information about the problem so that technicians can resolve it quickly and accurately when they arrive on the scene.
You'll need to know its pole number or the street name.
After thousands of Westar Energy Inc customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report Street Lights Out to Westar Energy? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Westar Energy Inc if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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